Service Centre Call Advisor
6 days ago
**The Ideal Person**
- 4 GCSE passes Grades A-C or equivalent including GCSE English
- At least 6 months experience dealing with incoming and outgoing calls
- At least 6 months experience in a computerised office environment
- Be able to demonstrate good communication skills
**Responsibilities**
- Answering all calls into the Services Centre within target times, courteously and maintaining high standards in customer care. Meeting Key Performance Indicators and targets on a monthly basis as defined in monthly appraisals.
- Receiving, acknowledging and resolving, where appropriate, telephone and written enquiries, keeping callers regularly updated as appropriate. Referring issues, which cannot immediately be resolved to the Services Centre Manager and raising priority actions when required to operational staff.
- Using management information to ensure that all enquiries are responded to within the target times.
- To comply with Security, Data Protection and Confidentiality Policies within the organisation and alert Supervisor to any incidences or breaches of the policies or inaccuracies in the data held.
- Taking and relaying messages as appropriate to operational staff as and when required.
- Update the organisation’s computerised records, providing reports and performance statistics, as required.
**Job Types**: Full-time, Permanent
**Salary**: £19,695.00-£22,978.00 per year
**Benefits**:
- Company pension
- Life insurance
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- BELFAST: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work Location: One location
Reference ID: VAN-HR-40
-
Call Centre Advisor
7 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeWe are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors. **Responsibilities**: - Answer incoming calls and respond to...
-
Call Centre Advisor
6 days ago
Belfast, United Kingdom Red Dot Recruitment Full time**Call Centre Advisor** **Full time and permanent** **Belfast City Centre** **The Call Centre Advisor role**: As a Call Centre Advisor, you will be representing a leading company and handling inbound calls from existing customers. Your daily duties will involve: - Handling inbound calls regarding customers coming to the end of the end of the contract for...
-
Call Centre Agent
6 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive based in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...
-
Call Centre Agent
6 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive based in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...
-
Call Centre Advisor
4 days ago
Belfast, United Kingdom MERJE Ltd Full time**Advertising Template** **Job Title** **Call Centre Advisor** **Call Centre Advisor** **£22,000-£25,000 DOE + bonus £35,000 OTE** **Monday-Friday 8:30am-5pm** **Full time / permanent** **Belfast** Are you looking for a new challenge away from the stereotypical call centre environment? Would you like to work for a modern, state of the art...
-
Call Centre Advisor
1 week ago
Belfast, United Kingdom MERJE Ltd Full time**£22,000-£25,000 DOE + bonus £35,000 OTE** **Monday-Friday 8:30am-5pm** **Full time / permanent** **Belfast** Are you looking for a new challenge away from the stereotypical call centre environment? Would you like to work for a modern, state of the art business that has recently established its presence in Belfast? We’re an ambitious,...
-
Hybrid Call Centre Advisor
4 days ago
Belfast, United Kingdom Red Dot Recruitment Full timeCall Centre Advisor role, in **Belfast** **_(Hybrid, remote)_** **£20,800**basic salary A monthly performance bonus of up to**£650** You can **work from home 3**/5 days a week, and we will provide you with all the necessary equipment to get yourself up and running. **What will you be doing in this Call Centre Advisor role?** As a Call Centre Advisor,...
-
Call Centre Advisor
7 months ago
Belfast, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...
-
Call Centre Advisor
7 months ago
Belfast, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...
-
Call Centre Agent
7 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...
-
Call Centre Agent
7 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...
-
Call Centre Advisor
7 months ago
Belfast, United Kingdom Lorien Full time**Call Centre Advisor**: - **Belfast - Onsite 3 days a week**: - **12 month Contract**: - **£16.20 per hour Umbrella + Uncapped Commision!**: - ** Shift Work - No weekends!** My client, a leading Energy Provider, is looking for a number of Call Centre Agents to join their growing team. You'll work on a range of different campaigns to help existing...
-
Call Centre Customer Sales Advisor
7 months ago
Belfast, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...
-
Call Centre Representative
7 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeWe are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services. **Duties**: - Answer incoming calls and respond to...
-
Call Centre Advisor
6 months ago
Belfast, United Kingdom Relay Group Limited Full timeAs a Call Center Advisor you will be the first point of contact for our customers, providing outstanding assistance and resolving inquiries promptly. You'll utilize your excellent communication skills to ensure a positive customer experience and contribute to the success of our team. **Duties**: - Answer incoming calls and respond to customer inquiries in...
-
Inbound Call Centre
6 days ago
Belfast, United Kingdom Red Dot Recruitment Full time**Customer Service Advisor** Location: Belfast, City Centre area - PLUS BONUS Hours of work - Customer Service Advisor: 37.5 hours per week worked across 5 days. Operational hours - Customer Service Advisor: 8 am and 8 pm What we offer our Customer Service Advisors: - A competitive starting salary - Chance to earn Bonus - Fantastic on-site facilities...
-
Call Centre Representative
1 week ago
Belfast, United Kingdom Hire Group Full timeJob Title: Call Centre Representative Location: Belfast, Northern Ireland We are currently seeking a highly motivated and customer-focused Call Centre Representative to join our team in Belfast. As a Call Centre Representative, you will be responsible for handling a high volume of inbound and outbound calls, providing exceptional customer service, and...
-
Customer Service Advisor
4 days ago
Belfast, United Kingdom Cordant Contact Centre Full time**Customer Service Advisor based in Belfast Start Dates:21st and 28th February Full time, permanent positions **We are currently recruiting for Customer Service Advisors to join our clients business based in Belfast.Our client is a highly successful and global outsourcer who work with a wide range of businesses in many different industries.This opportunity...
-
Call Centre Representative
2 days ago
Belfast, United Kingdom Front Corp Full timeJob Title: Call Centre Representative Location: Belfast, Northern Ireland , Permanent **Salary**: Competitive We are looking for enthusiastic and driven individuals to join our call centre team in Belfast! As a Call Centre Representative, you will be responsible for handling customer inquiries, providing information about our products and services, and...
-
Customer Service Advisor
1 month ago
Belfast, United Kingdom CV-Library Full timeStart your new career within the Banking & Financial services sector, our award-winning international company operates in 7 countries and have 27,000 colleagues. We are looking for a Customer Service Advisor to join a national Customer Contact Team based in a call centre environment in Belfast...