Receptionist/administration

1 month ago


Glasgow, United Kingdom La Belle Forme Full time

**Job description**

The role of Clinic Receptionist is key as this person is often the first person a new client is likely to come into contact with when engaging with the company and it is important that this initial contact is a positive experience.

Some of the Receptionist time will be spent manning the reception area and this person is viewed as the face / personality of the company. The Receptionist, along with the team will take responsibility for ensuring that the public areas are always clean and tidy and that all information racks and leaflet dispensers are filled regularly, and that hospitality supplies and equipment are available and/ or maintained.

It is important that the Receptionist uses the company CRM and Patient Administration Systems (PAS) software in line with the procedures set out for the management of patients within the company.

The Receptionist will also comply with all company standards relating to Information Security and those other requirements required by law or by regulatory bodies.

As part of the daily duties the Receptionist will be required to check the systems, they are using to ensure that routine follow up tasks are carried out and those patient specific tasks which have been set within the systems are completed on time. Other items such diary scheduling and management of appointments are critical to ensure that the company optimises the available time of the practitioners and that the patient is booked in to meet with the most appropriate practitioner for the service they require.

The Receptionist is also part of a broader team and as such will be required to engage with other staff members as required on issues such as customer complaints, scheduling & rescheduling of clinics or theatre lists, generating reports, participation at customer satisfaction reviews, team meetings, etc.

**Personal Attributes & Skills**

**Essential**:

- Smart personal appearance with a positive disposition.
- Able to prioritise workload whilst providing a professional and positive impression at all times
- Excellent communication skills both written and verbal.
- PC literate with intermediate skills on all Microsoft Office packages.
- A strong focus on customer care and engagement.
- An excellent telephone manner
- Good organisational and administrative skills
- Good listening skills and the ability to learn and adapt quickly

**Desirable**:

- Working knowledge of Clinic Office software package or a similar PAS
- Working knowledge of Customer Relationship Management (CRM) systems
- Familiar with workplace regulations (Health and Safety at Work; Data Protection; Privacy & Dignity, etc).
- Customer Care Training / Experience
- Clerical skills such as touch typing.

**Key Responsibilities and Duties**
- **Customer Focus & Engagement**_
- Promote the company and its activities by direct interaction with the patients and their companions (customers).
- Ensure all required information is gather from the patient and accurately entered into the Company systems in line with procedural requirements.
- Encourage and assist patients who have engaged with the company to complete Customer Satisfaction surveys and participate in customer feedback sessions.
- Participate as part of the Customer Care team at patient forums and internal meetings.
- **Administration**_
- Ensure the required software and telephone systems are running effectively at the start of each shift.
- Ensure that all incoming enquiries are effectively logged in the CRM system and that where required the appropriate follow up tasks are set up and actioned.
- Maintain all diaries and clinic appointments effectively on Clinic Office system
- Ensure that the appropriate Minimum Data Set (MDS) is collected for all patients who engage with the company.
- Run maintenance routines on the CRM and PAS as required to ensure that leads are converted effectively or are logged as lost.
- Processing of payments, by whatever method in line with clinic policy as required
- Where required, involvement in company audits and reviews
- Escalate patient issues effectively and timeously.
- **Clerical Duties**_
- Ensure that any requested information is sent to the patients in the formats requested and take responsibility for ensuring this information is available and if not engage with the appropriate colleagues to have this provided.
- Where required, scan patient notes and correspondence into the patients record on Clinic Office and as appropriate file or destroy originals
- To manage all incoming and outgoing mail
- Proofing, typing and formatting of letters.
- Ensuring supplies are available your area of control / operation. (Office consumables, cleaning materials, refreshments, printed materials, etc.)
- Undertake reception duties as required to cover for front of office team.

Work remotely
- No

**Salary**: From £22,400.00 per year

Schedule:

- 12 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 2 year



  • Glasgow, United Kingdom HRC Recruitment Full time

    **Temporary Receptionist/Administrator - Glasgow Office Based - £12 p/h** **Are you immediately available and able to commit to a 12-week contract? Do you have experience working within a firm? Are you a confident Receptionist?** **We are recruiting on behalf of our client for someone to join them on a Temporary basis with the view to going Permanent for...


  • Glasgow, United Kingdom WGM Engineering Full time

    WGM Engineering is one of Scotland’s leading engineering solution providers and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing the social and environmental impacts of our business. Since trading commenced...


  • Glasgow, United Kingdom WGM Engineering Full time

    WGM Engineering is one of Scotland’s leading engineering solution providers and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing the social and environmental impacts of our business. Since trading commenced...


  • Glasgow, United Kingdom Curtis Moore Cladding Systems Ltd. Full time

    We have an exciting new opportunity for a new Receptionist/ Administrator in our Glasgow office. This role is perfect for those who can work collaboratively, as well as individually, and is a great opportunity for those seeking more responsibility within their career. Your primary role within the business will be to provide the office, site & management...


  • Glasgow, United Kingdom One Hundred Brand Street Full time

    **Role**: Receptionist/Administrator **Hours**:Full-Time (Mon-Fri 8:30 to 17.00 or 9.00-5.30) We have an exciting opportunity for a Receptionist to join our established Business Centre. Your role would be to provide proactive reception duties, maintaining high level of performance and organisation. There is the opportunity to advance to Building Manager...


  • Glasgow, United Kingdom Allander Surgery Full time

    **GP Practice Administrator/Receptionist (2 posts - possible job share)** Allander Surgery, 191 Denmark Street, G22 5SS **Hours**: 20 hours per week, worked Monday-Friday between 8am-6pm. **Hourly rate**: Between £11.50 - £12.70 per hour depending on experience We are looking for 2 x GP Practice administrator/receptionists to work within our friendly...


  • Glasgow, United Kingdom Stepps Surgery Full time

    We are looking for an enthusiastic, self motivated individual to join our small friendly team at Stepps Surgery. As you will be the first point of contact for the Practice, this role requires someone who is confident dealing with the public. You will have excellent communication skills, a caring attitude and be competent in IT skills. You must be able to use...

  • Project Administrator

    4 weeks ago


    Glasgow, United Kingdom Siemens Full time

    We are currently recruiting for a project administrator/ receptionist to join us at Siemens Mobility Rail Infrastructure based at our Glasgow office. This role is a full-time permanent position. **About the role** As the Project Administrator/receptionist you will act as the key individual to ensure visitors and calls are dealt with in a professional and...


  • Glasgow, United Kingdom TC Young Full time

    TC Young are looking to recruit an experienced administrator/receptionist for their Glasgow office. This is an office based role and would suit someone who enjoys working with people in a fast paced environment with excellent attention to detail. This is a permanent part-time vacancy; 20 hours per week - 4 days a week (days flexible but must include a...


  • Glasgow, United Kingdom Rouken glen veterinary surgery Full time

    Part Time Veterinary Receptionist and Administrator Closing Date: 19th January,2023 Owing to retirement we have a key role for an enthusiastic, friendly and compassionate member within our reception team at our independent practice. Essential skills for this role include: - Manage a busy diary, booking appointments and dealing with emergencies in an...

  • Receptionist

    4 weeks ago


    Glasgow, United Kingdom GS3 Recruitment Limited Full time

    GS3 Recruitment are currently recruiting for an experienced Receptionist for a construction project in the Govan area of Glasgow. This is a temporary role for 2/3 weeks working 39 hours a week.. The Receptionist is the first point of contact for our company. The Receptionist will receive incoming calls, distribute mail and mail-outs, greet visitors and...

  • Receptionist

    1 month ago


    Glasgow, United Kingdom Silverbank Surgery Full time

    Job Title: Medical Receptionist We are looking for someone to provide a high quality, professional reception and administrative service to patient, doctors, staff, colleagues, health service professionals and others. There is 1 post available. The hours will be worked Mon, Tue, 1pm - 6pm Thur, Fri 9am - 6pm with a Wednesday off. To act as the first point...


  • Glasgow, United Kingdom north tech1 Full time

    Overview: Technologies, like people, work better when they work together. North offer a unique breadth and depth of expertise across the Internet of Things (IoT), networking and connectivity, and safety and security. Our smart integrated technology solutions transform the way people, organisations and places work. Delivering through five UK regional offices,...


  • Glasgow, United Kingdom Killearn Health Centre Full time

    '''Duties''' As a Receptionist/Administrative Assistant, you will be responsible for a variety of tasks to ensure the smooth operation of the office: - Greet and assist visitors in a professional manner - Answer and direct phone calls appropriately - Perform clerical duties such as filing, photocopying, and faxing - Provide administrative support to ensure...


  • Glasgow, United Kingdom Drs Lynas & Rodgers Full time

    Drs Lynas & Rodgers in Bridgeton Health Centre Glasgow is looking to recruit a part time temporary Receptionist/administrator We are looking for someone who is enthusiastic and flexible. This is an enjoyable, varied and fast paced role within the practice, covering reception and carrying out other administrative and telephone duties within a high-pressure...

  • Receptionist

    6 days ago


    Glasgow, United Kingdom Envision Electrics Limited Full time

    **We are Growing!** Envision Electrics is a well-established electrical contracting firm established in 2018, based in Glasgow and covering the central belt of Scotland. We specialise in delivering high-quality electrical solutions in the commercial and domestic sector. As we continue to grow, we are seeking a dynamic and experienced...

  • Receptionist

    1 month ago


    Glasgow, United Kingdom Brook Street Full time

    Receptionist Glasgow, G2 8GT Full Time Temporary assignment, 3 months £10.32 ph **Requirements**: - Right-to-work in the UK - Clear DBS minimum - 3 Year referenceable Work History **Job Description**: - Overseeing administrative procedures and processes - Meeting and greeting members of the public, providing a great first impression - Booking and...


  • Glasgow, United Kingdom Concrete Garages Scotland Full time

    We are looking for an Admin Assistant/Customer Service/Receptionist to join our Team This is a full time position. The working hours are Mon - Fri 9.00am - 5.30pm. The occasional weekend day will be required. The position is based in East Kilbride Site. **Responsibilities**: Answering the Telephone and directing accordingly Greeting customers and...

  • Medical Receptionists

    1 month ago


    Glasgow, United Kingdom NHS Scotland Full time

    Bridgeton Health Centre201 Abercromby StreetGlasgow G40 2DA Calton Medical Practice are looking for 2 Medical Receptionists / Administrators to join our friendly team based in Bridgeton Health Centre. This is a varied, fast paced environment requiring excellent communication and interpersonal skills. Being a highly motivated individual is also...

  • Dental Receptionist

    7 days ago


    Glasgow, United Kingdom Royston dental practice Full time

    Job Summary: **Duties**: - Greet patients and visitors with a welcoming demeanor - Schedule appointments and manage the dental office's calendar - Answer phone calls and respond to online inquiries - Process patient payments - Maintain patient confidential records and update information as needed - Assist with billing and accounts **Experience**: - Proven...