Patient Engagement Officer

5 months ago


Tamworth, United Kingdom Dental Beauty Partners Full time

**Patient Engagement Officer (Dentistry) - Head Office based role in Tamworth**

Dental Beauty Partners are excited to be opening a search for a Dental Patient Engagement Officer to join our central admin & sales team who look after our group of 43 dental practices, working out of our office located in Tamworth.

**The role will include a variety of tasks and responsibilities including**:

- Answering telephone enquiries from both new & existing patients of our practices
- Communicating treatment options to these patients, and booking in appointments for them
- Responding to social media enquiries
- Promoting the services we offer including dental treatments and membership plans
- Using Dental specific software and the company CRM
- Taking payments via our cloud-based payment system
- Chasing outstanding payments
- Booking recall appointments
- Following up not booked treatment appointments
- Other administrative tasks

The role has bonuses attached to it based on reaching sales targets.

**Desirable but not essential experience**:

- Dental background
- Knowledge of Dentally
- Sales experience
- Use of a CRM

Our Midlands office is based in Tamworth and helps to coordinate our dental clinics. You will work with the team to ensure our business runs as smoothly as possible.

The role is a full-time position, Monday - Friday (8am-5pm ideally). There is also a rota which includes some Saturdays.

**The role comes with a range of benefits including**:

- Fully funded CPD training
- Opportunities to further your skills with professional courses and training
- Modern systems
- Career opportunities to move into other roles within the company
- Additional paid annual leave for important dates such as your birthday, wedding, house move, child's 1st day at school, attending your child's graduation and one day a year to do some charity work
- Recommend a friend financial bonus scheme
- Other financial bonus schemes
- Annual, all expenses paid, Christmas party
- Free Car Parking
- An engaging and fun working environment

**Please note this role is not based within a dental practice and will not be patient facing, it will be based fully out of our head office.**

IND002

**Job Types**: Full-time, Permanent

**Salary**: From £22,800.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Tamworth, Staffordshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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