Bookings Clerk

7 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Job overview**:
The post-holder will work as part of the Beds & Chairs admin team to ensure the provision of a high quality, patient-focused service to specialties within NUH is provided. The Bookings Clerk Receptionist will play a pivotal role in ensuring appropriate administrative cover and support is provided for the Beds & Chairs departments across Queens Medical Centre and NHS Treatment Centre, which consist of Queen’s Day Case Unit, Medical Daycase Unit, Short Stay Unit and Phlebotomy. The post-holder will be primarily based in the Queen’s Day case Unit but is expected to provide support across the wider Beds & Chairs business unit when required.

**Main duties of the job**:
To receive incoming telephone calls from patients and clinicians in a courteous, confident, efficient and confidential manner.

Deal with telephone queries, transferring calls or taking messages as appropriate to the call

To provide efficient and effective administrative and clerical support to the Beds & Chairs directorate, covering Queen’s Day Case Unit, Surgical Short Stay Unit, Medical Daycase Unit & Trustwide Phlebotomy services, Clinicians and patients.

To receive telephone calls from patients who require information and to ensure that the patients messages are accurate and taken promptly in a courteous manner at all times

Undertake administration functions for the department, such as data input, photocopying, registering patients into the care of Single Point of Access, attach referrals and add to appropriate waiting lists, schedule subsequent TCIs, sending patient notes for scanning to Digital Health Records, admitting and discharging patients, completing outcome forms for patients upon discharge

Ability to take quality e-referrals from Health Care professionals.

To receive and distribute all incoming mail.

To ensure all outgoing mail is processed on a daily basis.

Undertake accurate recording/inputting and amending data within the PAS system

To fully comply with the policies, procedures and guidelines on confidentiality and codes of conduct.

To support and provide cover for colleagues, during annual leave and sickness when required.

**Working for our organisation**:
In addition to the below summary you will need to familiarise yourself with the full job description and person specification documents attached to this advert.

The Beds & Chairs business unit sits within the Admitted Care Directorate within Ambulatory Care Division and consists of four areas which are split across the QMC campus and the Nottingham Treatment Centre.

Our areas consist of Queen's day case unit (QDCU), Medical day case unit (MDCU), Surgical Short Stay Unit (SSU) and Trustwide Phlebotomy.

**Detailed job description and main responsibilities**:
For further information on the role available please familiarize yourself with the job description and person specification.

**Person specification**:
**Training & Qualifications**:
**Essential criteria**:

- Good Standard of Literacy and Numeracy and IT skills
- Maths & English GCSE or equivalent

**Experience**:
**Essential criteria**:

- Experience of reception work

**Desirable criteria**:

- Experience of working in a busy, challenging and ever changing environment

**Communication**:
**Essential criteria**:

- Good working understanding of confidentiality
- Good Communication and excellent telephone manner

**Desirable criteria**:

- Experience of working in a team

**Analytical and Judgement Skills**:
**Essential criteria**:

- Pays close attention to detail

**Planning and Organisation skills**:
**Essential criteria**:

- Ability to work flexibly across the directorate

**Other requirements**:
**Essential criteria**:

- Ability to work Monday-Saturday between the hours of 06:45-18:00
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check wh

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