Booking Clerk/typist

5 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Therapy & Rehabilitation Services
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Part time - 30 hours per week
- **Job ref**
- 164-4186856-B**Site**
- Nottingham City Hospital
- **Town**
- Nottingham
- **Salary**
- £18,870 - £19,918 £18870-£19918
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

We currently have a part time vacancy for a Booking Clerk/Typist post based at Nottingham City Hospital.

We are looking for an enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced positive developing environment.

The applicant should have excellent typing speed and accuracy, verbal and written communication skills, document presentation and audio typing skills

Main duties of the job

In addition to the below summary you need to familiarize yourself with full job description and person specification document attached to this advert

Production of patient letters

Liaising with clinical teams to ensure letters are completed in a timely manner

Patient transfers

Supporting with booking patient appointments

Reception support as required

Working for our organisation

Working for Therapies & Rehabilitation Pathway Outpatient A&C Team is a fast paced, busy but rewarding experience and you would be a highly valued member of our team. The team are friendly and supportive and will do their best to help you settle in and get up to speed with the role.

Detailed job description and main responsibilities

Accurate transcription of clinical and non-clinical letters using Winscribe digital dictation, including outpatient clinic letters, reports and miscellaneous correspondence

Typing of therapy reports and outpatient letters (using a wide range of medical terminology) from digital dictation transcription, direct dictation or handwritten information.

To be responsible for dispatching reports ensuring they are available both internally and externally to access within the necessary timescales.

***To provide support to the Therapy Outpatient Administration/Reception Team with patient transfers, filing, and production of patient labels

To respond to queries relating to reports/letters using judgment and initiative to ensure the appropriate action is taken.

***To be responsible and accountable for identifying potential problems at an early stage and take appropriate action to ensure the smooth running of the service.

To use judgement and initiative within defined guidelines to prioritise workload, ensuring that departmental targets are achieved.

To liaise with other Therapy administration staff to provide admin support across the service as necessary.

Person specification

Training & Qualifications

Essential criteria
- GCSE English (Grade C or above) or equivalent
- RSA II/NVQ II or equivalent in speed and accuracy

Desirable criteria
- Medical Word Processing
- Knowledge of medical terminology

Experience

Essential criteria
- Experience of audio/copy typing
- Demonstrate understanding of patient/client confidentiality
- Experienced user of Microsoft Office packages

Desirable criteria
- Previous experience of working in a healthcare/NHS setting
- Previous use of hospital systems eg PAS / Notis

Communication and relationship skills

Essential criteria
- Must be able to clearly and accurately convey information
- Must be understanding and helpful
- Professional telephone manner
- Maintain sensitivity and empathy in communication with patients/clients
- Uses correct grammar and spelling
- Legible handwriting
- Recognises own role as part of an effective team
- Is open to suggestions, ideas and new working practices within a team

Analytical and Judgement skills

Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries
- Able to analyse situations/issues
- Works in line with standard procedures
- Uses own initiative
- Ability to recognise when support is required and escalate as appropriate.

Planning and organisation skills

Essential criteria
- Able to prioritise own workload in accordance with defined turnaround times/deadlines
- Able to manage own workload on a day to day basis
- Able to concentrate in a very busy environment working to strict deadlines
- Frequent interruptions leading to change of priorities.
- Shows willingness to assist / help others within the team.

Physical skills

Essential criteria
- Frequent use of VDU equipment
- Frequent sitting at a keyboard
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disabilit

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