Booking Clerk

5 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

NHS AfC: Band 2

**Main area**
- Administration
- **Grade**
- NHS AfC: Band 2
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (Monday - Friday)
- **Job ref**
- 164-4537980**Site**
- QMC
- **Town**
- Nottingham
- **Salary**
- £18,870 - £19,918 £18870-£19918 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

Are you a thoughtful, empathetic, patient and cheerful person that likes to help others?

This is an excellent opportunity for a person with sound communication, interpersonal and organisational skills to join the Therapy & Rehabilitation Pathway's Outpatient A&C Team within the Clinical Support Division.

As Therapy Services Booking Clerk your role will be to ensure that a comprehensive administrative and clerical service is delivered within the Outpatient Team in Therapy Services, providing excellent service to both our staff and our patients.

You will require strong communication skills as this role entails liaising with a wide range of individuals including patients, members of the public, managers, and clinical staff.

This post will require you to work as part of a team in a very busy and fast paced environment based at QMC with occasional cover at City campus if required, to undertake the day to day booking, cancellation and amendment of patient appointments using our booking system, provision of reception service, general administration, patient transfers and creation of patient letters.

It is expected that you will have strong IT skills and be confident in undertaking a range of computer based activities.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

Booking/amending/cancelling patient appointments

Reception duties

Registering new patients

Legal requests

Liaising with colleagues and clinical staff to amend diaries

General administration

Working for our organisation

As a large acute teaching hospital over two main sites, NUH has a range of fantastic opportunities for staff to develop their careers within the NHS.
The Outpatient Admin service is part of the Therapies and Rehabilitation Services pathway, which is one of the pathways that together make up the Clinical Support Division at NUH. We are a diverse pathway of AHPs and support staff, employing over 600 staff who work together to deliver the high quality care we aspire to. The Pathway is made up of our HCPC registered AHP professionals comprising of physiotherapists, dietitians, occupational therapists, orthotists, prosthetists and speech and language therapists, as well as our other staff encompassing professions such as nurses, psychologists, administrative and clerical and support workers

Detailed job description and main responsibilities

**Booking and waiting list co-ordination**

To process the bookings of patients who require Therapy intervention following the local standard operating procedures, ensuring that all referrals received are processed within 24 hours and ensuring appointments are booked in accordance with targets, escalating to the Admin Supervisors if appropriate.

To se Therapies and Trust IT systems alongside Medway PAS to book appointments and liaise directly with patients via telephone when appropriate.

Produce audio typed letters using Therapy letter templates to print and send appropriate contact and appointment confirmation letters to patients including other relevant patient literature.

Maintain an accurate and methodical filing system to support the booking process, which will include:
Maintain patient files for those who have appointments booked

Maintain the pending list for patients awaiting a therapy appointment

Where necessary rearrange or cancel appointments via the computerised appointments system to accommodate changes to scheduled lists, ensuring that reasons for change are recorded on Therapy electronic information systems and all relevant parties are informed.

Record cancelled sessions and reasons on the appropriate monitoring systems for review by the admin supervisors / admin coordinator.

Liaise with clinical staff internal and external as needed to ensure all bookings are made in a timely and appropriate manner.

Participate in scheduling team meetings as required to ensure that all appointments are fully utilised and correct priority is given to urgent and routine referrals.

To book interpreters where needed and following Trust policies.

Ensure patients who have not responded to letters, or attended their clinic appointment, are contacted in line with the Trust Waiting list policy and to ascertain if an appointment is still required.

**Patient Liaison and Communication**

Provide a courteous telephone service to patients and other users of the Therapy Service

Deal efficiently and appropriately with enquiries received either by telephone, fax or letter from patients and internal and external

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