Clerk Telephonist

**Job Title: Clerk Telephonist - 37.5 hrs per week**

**Trust Location: Nottingham University Hospitals NHS Trust**

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Nottingham University Hospitals NHS Trust is the place for you.

**About the Trust**

We deliver district general services to 2.5m residents of Nottingham, Nottinghamshire, and its surrounding communities. Our specialist services allow us to deliver care to 4.5m people from across the East Midlands and nationally for a handful of services. QMC is where our Emergency Department (ED), Major Trauma Centre and the Nottingham Children’s Hospital are based. It is also home to the University of Nottingham’s School of Nursing and Medical School. Nottingham City Hospital is our planned care site, where our cancer centre, heart centre and stroke services are based, and where some of our emergency admissions units are located. Ropewalk House is where we provide a range of outpatient services, including hearing services.

**What you’ll be responsible for**:

- Respond to enquiries from breast screening clients to book in their appointments.
- Prepare and collate reports to call clients to book in their screening appointments.
- Perform clerical tasks including data input.
- Carry out general clerical duties, e.g. filing, in the department office as required
- Participate in assisting in the training of new staff as required
- Assist in the supervision and training of new and less experienced staff as appropriate
- Participate in, review and evaluate personal learning and training activities via the Personal Development Review process
- Comply with Trust policies and national legislation regarding confidentiality of patient information, the Data Protection Act 1998 and Health and safety law.
- Work flexibly and undertake any other duties commensurate with the grade as required

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to complete your role effectively always to the highest standard
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:

- Excellent telephone manner
- Excellent communication skills (written and verbal)
- Excellent organisation skills
- Excellent IT skills
- Experience in similar role
- **Depending on the Trust, you may require variable additional certification and skills.**_

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates**:

- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

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**Salary**: £10.37 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 57332