Head of Change Delivery
7 months ago
**Ideas | People | Trust**
We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.
We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.
**We’ll broaden your horizons**
The Operations PMO was created in Jun 2021 and is responsible for maximising BDOs change investment; helping deliver change in the most effective and efficient way; track, record and report on expectation, help build change delivery capability across the firm; and bring in teams to help the firm deliver.
Our motto is “REALISE STRATEGIC VALUE, THE RIGHT WAY, FASTER”
**We’ll help you succeed**
Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.
You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.
In this role you’ll:
- People manage the Operations PMO Programme Managers.
- Understand the inflight and upcoming cross firm changes.
- Identify, own and resolve cross delivery challenges.
- Ensure the change delivery plan is coordinated.
- Assist / Coach programme managers to ensure:
- Programme and projects are ‘outcome focused’ supported by agreed plans that enable the monitoring of progress against agreed parameters (eg. time/cost/quality/resource), identify key risks, and the resolving of issues in a timely manner.
- Have clearly defined and understood governance framework (that ‘hook’ into wider portfolio / firm wide governance)
- Underlying projects are well coordinated
- Resource needs are identified in a timely manner
- Outputs meet requirements within time, quality, cost constraints (and timely escalation of risks if not)
- Management deliverables are of an acceptable quality
- Changes are effectively handed over to business operation
- Ensure the programme and project delivery team is supported by:
- Securing additional resource if required
- Agreeing resourceful resourcing approaches
- Ensuring all team members have effective development plans aligned to technical and core competencies
- Identifying and Securing effective training
- Ensuring the efficiency of resources
- Maintaining 3rd party relationships, as required (including IT teams)
- Supporting assurance activities
- Ensuring change minimum standards and ‘what good looks like’ is well understood
- Maintain an improvement plan providing regular reporting to the Operations PMO director on progress
- Effective stakeholder engagement
You’ll be someone with:
- Extensive experience of delivering change in a professional services environment
- Extensive experience of change delivery approaches (e.g. Waterfall, Agile)
- OKR/Benefits tracking experience
- The ability to develop and embed ‘right-sized’ change delivery and governance (aligned to portfolio governance) to suit the firm, stakeholder and project needs
- Organisational governance structures and associated relationships experience
- An understanding of the content of current and emerging portfolio of change and how it adds value
- An understanding of the corporate vision and strategy and the wider industry
- The ability to develop a pipeline/backlog of initiatives
- Corporate processes and procedures (e.g. Governance, Finance, HR, minimum standards) and associated language / culture experience
- The ability to identify, monitor and develop appropriate remedial plans for key project/programme performance (KPIs) and risk (KRIs) metrics.
- Service management concepts and frameworks experience -advantageous (e.g. ITIL)
- Experience of Workday HCM, Workday Finance or MSD CMS - advantageous
You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.
At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.
**We’re in it together**
Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll su
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