Head of Change

7 months ago

London, United Kingdom Hiscox Full time

Job Type:
Permanent

Build a brilliant future with Hiscox

Position: Head of Change - Group Functions

Reporting to: Group GOCD

Location: London - Hybrid

Type: Permanent

The Role

Change will play a critical role in enabling Hiscox to achieve its market leadership position and future strategic ambitions. With an ever-increasing pace and rapidly evolving customer needs, Hiscox needs to ensure that its change portfolio provides a source of competitive advantage and supports the business in achieving its market goals, whilst being delivered in an effective and efficient manner. As a result, a new Head of Change for Group Functions is required to drive forward successful change execution across Group Finance, Group Underwriting, Group HR, Group Operations and Group Risk & Compliance. In total this typically equates to a ~$15-20m change portfolio per annum.

This role will report into the Group Operations and Change Director. It will have direct line management of all change delivery resources (either permanent or third party) that sit within the Group functions to ensure the core objectives of all approved change initiatives are delivered.

Key Responsibilities- Manage the entire Group Function change portfolio (except Group IT) to ensure change initiatives are well-defined, resourced appropriately and delivered within scope, budget and timeline- Work with Group Function Executives and their senior team members to identify, define and prioritise annual change initiatives that support long term functional strategy and priorities- Develop compelling business cases with clear objectives and key results outlined for each that are signed up to and owned by respective function owners- Provide strategic direction and change management expertise, plus challenge where required, to ensure the successful execution of all initiatives within the portfolio- Ensure rigorous and regular reporting in place for change initiatives, these adhere to enterprise wide standards / requirements (defined by EPM), and enable monitoring to measure success / impact of efforts- Consider and evaluate change initiative risks and establish mitigation plans to ensure successful project outcomes, working closely with Group Function Executive to manage closely- Manage a team of project managers, change specialists, and other change professionals, providing guidance, coaching and direction and developing talent within the team- Manage the balance of in-year and future change needs (next 3+ years) to ensure the team is right-sized, appropriate skillsets and cost effective- Ensure optimal resource allocation and right skills and expertise is deployed for each change initiative- Foster strong relationships with Group Functions to facilitate effective communication and coordination but also intimate understanding of needs and opportunities for respective stakeholders- Stay abreast of industry trends and best practices in change management, incorporating relevant innovations into Hiscox’s approach- Extensive experience in overseeing / delivering large-scale change portfolios and transformation initiatives- Strong understanding of change management principles, methodologies and best practices- Proven track record of successfully delivering the agreed business outcomes from complex change programs, achieving these on time and within budget- Exceptional ability to adapt strategic thinking and execution to the unique landscapes of each function- Outstanding communication and interpersonal skills, ability to influence range of senior stakeholders- Demonstrated success in building & leading high-performing, adaptable teams to deliver change priorities- Experience operating in an international matrix environment and a grasp of financial services is required- Familiarity with the insurance or financial services industry is a plus
- Work with amazing people and be part of a unique culture_

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