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Band 2 Administrator/coordinator

4 months ago

Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
On great opportunity has arisen to join the Musculoskeletal Physiotherapy Team at Good Hope hospital as an administrator/coordinator. 1 Full time post 37.5 hours and 1 Part time posts 18.75 hours is available.

The post holder would be required to assist in the provision of an effective administrative service to support the Physiotherapy team. Work includes reception cover and other duties.They would be required to work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service.

**Main duties, tasks & skills required**:
The post holder must demonstrate excellent customer service, organisational, computer and communication skills including being able to respond to a high volume of telephone calls and messages; and be able to prioritise and organise day to day activity and changes within the department. The post holder must be able to offer a flexible approach as the demands of the service

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

**Experience**:
**Essential**:

- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment

**Desirable**:

- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Ability to travel to multiple sites
- The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to work under pressure and deal with stressful situations

**Desirable**:

- Ability to handle cash

**Disclosure and Barring Service Check**: