Receptionist/appointments Clerk

There are 7 other Radiology Departments across United Lincolnshire Hospital's NHS Trust, offering MRI, CT, Ultrasound, Dexa, X-Ray, Fluoroscopy and Interventional services.

We perform over 300k examinations per year providing a 24-hour service for emergency procedures. The departments carry out a wide range of procedures including plain film radiography, barium studies, A/E Trauma, IVU’s, theatre, dental and interventional fluoroscopy.

As a department we fully encourage role extension and CPD. We are also committed to providing a caring and supportive working environment.

Working in a small team, you will be required to work flexibly in order to respond to the demands of this role.

There will be considerable patient contact, both by telephone and with direct face to face communication. The role will also involve liaison with all staff grades to ensure effective coordination. Excellent communication skills are therefore essential.

What’s the hospital like?

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city, and with the opening of the new medical school, it provides all major specialties and a 24-hour major accident and emergency service. This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Louth Hospital is set on the edge of the Wolds and serves the communities of Louth and the local area. It provides a number of services, including an outpatient department, diagnostic and surgical procedures, as well as a surgical ward.

If you want to make a difference and be part of something new and exciting, we would love to hear from you. So, what are you waiting for?

One Trust, Endless opportunities

1. Reception Duties
- To prepare reception & patient reception areas.
- To ensure the smooth & efficient running of the department with emphasis on patient care.
- Greet all patients on arrival, checking all appropriate personal details for accuracy and appropriate authorisation of request. Consideration must be given to those patients, such as those with learning or disability difficulties or who may have difficulty understanding English, who require tactful or empathic attention.
- Deal effectively, pleasantly and professionally with all telephone and face to face enquiries on a daily basis.
- To ensure appointments are booked in line within local and national targets.
- To resolve where appropriate, any problems arising in relation to patient appointments, to liaise where necessary with clinical staff & to refer to supervisor where resolution is not possible.
- Guide patients to appropriate waiting area and inform relevant team of their arrival.

2. Booking Patient Appointments
- To prioritise own workload to ensure patients receive the required notice of booking ensuring maximum utilisation of available resource. - On receipt of request forms, to direct to appropriate Consultant/Radiographer for vetting / authorisation.
- To contact patients, gaining agreement of acceptance of booking with patient or their representative.
- To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment.
- To take appropriate action as required, such as re-arranging appointment dates.
- To ensure appropriate patients are appointed by following agreed procedures, clinician’s directives and booking rules.

To assist with booking of transport for patients where appropriate

3. Ensuring compliance with Waiting Times
- To advise patients or their representative on length of routine waiting times in accordance with targets, referring onto supervisor or manager if appropriate. To action information on cancellations taking appropriate action, such as notifying patients, and informing supervisor &/or managers if waiting times may be compromised

4. Ensuring accurate data
- To maintain the booking system as required ensuring accuracy and timely data quality in accordance with Trust protocols.

To update patient information when necessary

5. Ensuring compliance with Cancellation policies
- To take appropriate action when patients fail to attend for appointments, following agreed protocols.

Where patients choose to cancel or change their appointment, to ensure the booking system is updated with relevant information and to take necessary action

6. General Office Duties
- To maintain relevant filing systems within the department.
- Undertake photocopying of forms, booklets and any other relevant information required to perform duties.
- To take appropriate action if office