Cyp Administrator

We are looking for a reliable, organised and enthusiastic person with a strong work ethic to join our committed Child & Young People (CYP) Services for 37.5 hours per week to provide administration support to our CAMHS Team in Grantham. This is an office based position with some flexibility for home working. There may be an expectation to be part of cover for an occasional evening clinic up until 8pm on a rota basis or to travel to a different base if required to support the needs or the service or to attend training. Mileage is paid at a standard rate.

You will contribute to the smooth and efficient running of the office to include typing and formatting of correspondence, and other data requirements using Word, Excel and clinical systems as well as support and assist with referrals processing.

It is a busy role and there will be a need to help to cover reception therefore it is essential to possess strong communication and organisational skills as you will be dealing with a wide range of enquiries in a welcoming yet professional and sensitive manner ensuring confidentiality at all times. You will be a key member of a friendly service.

We will offer training and development opportunities for the successful applicant.

To undertake administration/reception duties in support of clinical and non-clinical activity in the CYP Service ensuring reception support is available as appropriate.

**This will include, but is not limited to**:
To act as a receptionist, also answering the calls for the building

Diary management - to include organising, supporting and coordinating room booking requests

Organising and contacting young people and families by telephone or letter to offer an appointment or cancel appointments if required

Typing letters and correspondence using copy typing and word processing systems

Help to assist with data monitoring using housekeeping reports

To provide individual administration support as required

Liaising with internal and external providers

Data inputting

Navigating and updating clinical systems and electronic databases

Gathering information

Petty cash

Supporting with building management duties which will include assisting with reporting repairs and co-ordinating any visits to the building

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

To participate in providing a professional reception to the service, and to ensure both telephone and personal enquiries are dealt with in a polite, confidential, and efficient manner. Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality

To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations, and seeking further information/support where required.

To manage own workload seeking advice when required, performing routine office procedures including, typing, and producing letters, producing basic reports ensuring all correspondence is produced to an accepted standard of quality and accuracy.

To ensure essential paperwork and policies within the team are kept up to date, informing staff of changes and new policies.

Assist in scheduling appointments/meetings using the diary management system in outlook, make room bookings and maintain the room booking diary.

Assist in the stock control and electronic ordering of all office equipment and stationery; and the subsequent electronic receipting of all received supplies. including supporting with managing and handling the