Business Support Officer

3 months ago

Ilford, United Kingdom Naza Connect Care ltd Full time

**Job description**

Job description/Criteria

Naza Connect Care specialises in supporting vulnerable young people aged 16 to 24 in our semi-independent support homes. We aim to teach young people in our care, skills that will increase their confidence and ability to eventually live independently and build a firm foundation for their lives.

We are currently expanding our team and are seeking committed individual with a passion for working with young people. The Business Support Officer will be based in Naza Connect Care’s head office in Ilford, working closely with the senior leadership team to provide physical and admin’s support to young people and key workers across 5 support homes.

Business Support Officer Job description/Criteria
Principle duties & responsibilities

**From our Business Support Officer, we are looking for someone who can;**
- Support young people with appointments, including but limited to, Job centre appointments, GP, dentist and other medical appointments, solicitor appointments, YOT appointments etc.
- Covering support home staff for short periods when staffing levels are low.
- Creating resources to support key workers at the support homes.
- Planning and attending YP activities.
- Supporting with compliance checks
- Supporting the senior leadership team with add-hoc tasks.
- Support with preparing a monthly good news story for the company newsletter.
- To act as an advocate for young adults in a variety of situations/circumstances.
- Have at least 1 year experience of working with young people.
- Have excellent IT and admin skills.
- Be able to prioritise workload.
- Have excellent communication and interpersonal skills.
- Able to motivate individual or groups of young adults to take part in social and leisure activities, enabling them to develop personal and social skills.
- Ability to deal with difficult, demanding, and stressful situations appropriately and objectively.
- Proficient administrative skills to update records and write reports.
- To work in partnership with a range of voluntary, statutory and community agencies where necessary
- To attend team meetings and training as required and to represent the company in a positive manner at internal/external events.
- To manage own time and tasks effectively i.e. complete all required tasks for each shift
- Comply with GDPR.
- To follow Policy and Procedure/Employee Handbook without deviation i.e. contact management in timescales outlines regarding sickness.

**Salary & hours**

Shift pattern: Monday to Friday, 9am to 6pm

£24,200 to £28,192 PA

Locations: Ilford, however travel to other locations will be required
Internal Recruitment Process: Successful CVs will be invited for face to a face interview.

**Desired skills & experience includes**
- Experience of working with young people aged 16-21 years is desirable
- Awareness of child protection, and relevant safety issues
- NVQ Health & Social Care (level 3) or willingness to gain the level 4/5 qualification
- An understanding of the social, cultural, physical and emotional issues of young adults, especially those with challenging behaviour

**Benefits**
- 5.6 weeks annual leave
- Pension scheme
- Employee Health care scheme
- Excellent training package
- Fast career progression opportunities
- Free parking at each support home
- Strong organizational skills and attention to detail
- Proficient in computer skills, including knowledge of QuickBooks, Google Suite, and Microsoft Office
- Excellent phone etiquette and communication skills
- Ability to type accurately and efficiently
- Previous experience in an administrative or clerical role is preferred
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to work independently

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

**Salary**: £22,290.84-£28,211.26 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Working with young people: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Ilford (required)

Ability to Relocate:

- Ilford: Relocate before starting work (required)

Work Location: Hybrid remote in Ilford

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