Benefit Officer

2 weeks ago


Ilford, United Kingdom London Borough of Redbridge Full time

**Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.**

**We're one of the fastest growing parts of the country and the third most diverse London borough. Our **communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.**

The London Borough of Redbridge is looking to recruit experienced Benefits Officers/Welfare Benefits advisors to join our Benefits Service.

The principal business of our high performing Benefits Service is the administration of Housing Benefit and Council Tax Reduction, deciding all discretionary housing and hardship requests and the recovery of overpayments. In addition, the Service prides itself on its high-quality welfare benefit provision for those who are the most vulnerable in our community. This includes income maximisation through benefit take up, accessing discretionary funds and grants and signposting to many other local and national support schemes. Casework can be rewarding, stimulating, and sometimes challenging.
- Have proven skills and experience in all aspects of the administration of Housing Benefit, Council Tax Reduction, related discretionary award schemes and overpayment recovery including strong knowledge of the relevant legislation and guidance that underpins them.
- Have proven skills and relatable experience as a welfare benefit advisor and associated case-work management, have an in-depth understanding of the welfare benefits system and sound knowledge of national and local initiatives as well as income maximisation and money management/debt advice.
- Be required to provide outreach services to residents and stakeholders at various locations and within various services around the borough.
- Be familiar with Benefit processing IT systems, customer portal functionality, document management and Housing systems.
- Work accurately and quickly to meet high level performance targets and quality and assurance checks.
- Prioritise workloads and meet competing
- Work well independently, managing their own caseload, as well as working with others including team members, residents, and internal and external stakeholders.
- Communicate clearly both verbally and in writing with the ability to adapt appropriate to the audience.
- Take responsibility for their continuous professional development both within their role and the organisation’s plans and visions.

**You** will benefit from:

- Hybrid and flexible working arrangements
- Good transport links, very close to Elizabeth Line
- Generous annual leave
- Excellent contributory pension scheme
- Staff Equality Networks
- Employee Benefits Scheme

Ambitious for Redbridge


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