1st/2nd Line IT Support

3 weeks ago


Northampton, United Kingdom ACS Recruitment Solutions Ltd Full time

**1st/2nd Line IT Support**

**Northampton/Field Based**

**£26,000 - £28,000**

Our Northampton based client, a market leader within the IT Managed Services industry are currently seeking a 1st /2nd Line Support Engineer to join them both on site with a client based in central Northampton and as part of the busy helpdesk while alsosupporting customers on-site. This is a fantastic opportunity for anyone with a passion for IT to join a growing, family run business.

This is a fantastic opportunity for anyone with a strong interested in the IT field and experience and knowledge of basic Microsoft technologies and a good understanding of networking including TCP/IP, DNS & DHCP.

This will be a part field-based role, working both on-site and on the helpdesk. Due to travel requirements a driving licence and access to a vehicle is preferred.

**Key Duties**:

- This role demands excellent technical skills with the ability to support, maintain and operate systems. You will work as part of a team but with the ability to take responsibility and accountability for independent work packages. There will be plenty ofopportunities for you to get involved in projects and innovate whilst running all day-to-day support activities.
- Provide 1st and 2nd Line IT support on a day-to-day basis
- Ensure that calls are answered in a timely manner
- Record all tickets on our Service Desk System with sufficient information
- Ensuring that IT support requests & incidents are dealt with promptly & resolved within the agreed SLA
- Support system changes and project work independent to day-to-day support activities
- Troubleshooting skills
- Out of hours installations
- Ability to prioritise mission critical vs noncritical

**Skills and Qualifications**:

- Previous experience working with servers, networks or similar
- Solid understanding of computers, networks and software & Security
- Knowledge of relevant tools and applicable software programs.
- Troubleshooting
- Analytical skills
- Customer service mentality
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Supporting multi-site clients.
- Microsoft Windows Server
- Microsoft Office 365
- Microsoft Office Exchange
- Active Directory
- Firewalls, ( Fortinet) Router & VPN Technologies
- Networking Technologies
- VMWare
- Microsoft Sharepoint
- Microsoft Intune
- Enthusiastic to learn new things

**The Offering**:

- Salary of £26,000 - £28,000 per annum
- 40 hours - Monday-Friday
- Benefits package



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