IT Technician

Found in: beBee jobs GB - 2 weeks ago

Northampton, Northamptonshire, United Kingdom Venn Group Full time

IT Technician
Northampton
Monday to Friday, 08:30-16:30, onsite
£156.11 per day (via an umbrella company)
6 weeks initially

Main Duties

Providing 2nd line technical support to end-users; acts as a liaison between 1st and 2nd line support, responds to Service Desk calls that cannot be resolved by the 1st Line team
Responsible for expensive ICT equipment and configuration, testing and installation software, repair and maintenance of ICT equipment. Asset tagging and recording as required. Check user requirements which may require configuration/customising the hardware/software to individual user requirements incl. transfer of user's data
Responsible for instructing ICT users in the proper and safe use of ICT equipment
Solutions driven, confident and friendly approach when dealing with end users
Responsible for scheduling workload in conjunction with the Lead Technician
Work with the Lead Technician to identify process improvements and initiate change. Ensuring the service offered is to the highest standard and gives great customer service

Ideal experience