MSP 1st Line IT Support Technician

4 weeks ago


Northampton, United Kingdom Ashby Computers Full time

Ashby Computer Services LLP is seeking a talented 1st Line IT Support Technician to join our dynamic team in Northampton.

As a 1st Line IT Support Technician, you will have the chance to challenge yourself, expand your skills, and deliver top-notch technical solutions to our clients.

About Us:

Ashby Computers are a Microsoft Gold Accredited Managed Service Provider (MSP) / Modern workplace accredited. Experiencing healthy growth. We specialise in outsourced IT Solutions, consistently striving to deliver exceptional service to our business partners.

Key Responsibilities:

  • Handle first-line support queries within defined parameters
  • Assist in managing IT operations for our clients
  • Ensure customer backup regimes are adhered to, recorded, and any faults rectified or escalated
  • Perform and record customer anti-virus updates and scans
  • Assist end users with software configuration, computer setups, and new machine installations
  • Maintain customer system security and report issues
  • Install and administer Office 365
  • Provide first-line support for server infrastructure
  • Conduct remote installations of new IT equipment

Required Skills:

  • Proven experience in an IT helpdesk role
  • Preferred experience with MSP environments
  • Excellent IT and communication skills, articulate, and able to work well under pressure
  • Strong team player
  • Minimum of 5 GCSEs at Grade C or above (or equivalent), including Maths & English
  • Own transport and a valid driving licence are ideal, as travel to client sites may be required
  • You must be based within commuting distance to Northampton

Desirable Skills:

  • VLAN setup and configurations
  • Firewall and internet connectivity setups and firewall rule administration
  • Server operating system installation and Active Directory setup
  • Ubiquiti installation and administration
  • ESET antivirus software knowledge
  • Office 365 migration techniques

Benefits:

  • Competitive bonus
  • Paid exam completion bonus
  • 28 days holiday including 8 bank holidays
  • Pension scheme
  • Internal examination assistance
  • Potential to progress through the company

Why Join Us?

  • Professional Development: Continuous learning and development opportunities to enhance your skills and advance your career.
  • Dynamic Environment: Work in a fast-paced, challenging environment where your contributions are valued.
  • Team Culture: Be part of a collaborative and supportive team that encourages innovation and growth.
  • Cutting-Edge Technology: Work with the latest technologies and tools in the industry.

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.


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