1st Line Support

2 weeks ago

Northampton, United Kingdom Sign in Scheduling Full time

We’re looking for a 1st Line Support member to join us here at Sign in Scheduling, a Sign In Solutions Company.

This is a hybrid position based in either Northampton.

**About us**

Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organisations need to mitigate risk, elevate experiences, and empower people.

Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker).

**About SISc**

Sign in Scheduling is a fast growing technology business, trusted to schedule bookings by over 100,000 businesses worldwide including small business owners, teachers, sales professionals, medical practices, and large enterprises such as banks and hospitals.

**Culture**

Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:

- Customer 1st
- Respect & Dignity
- Accountability & Empowerment
- Honestly & Positivity
- Work / Life Balance

**Key Responsibilities**
- Write knowledge base articles to help customers help themselves.
- Write internal guides.
- Be the voice of the customer in the company
- Proactively communicate with customers when needed (e.g. changes to the product, planned maintenance).
- Communicate internally with other departments for solving issues or help our customers get started with their Sign in Scheduling accounts.
- Work across other business units to learn about them and offer support to their customers

**Requirements**:

- Have a track record of providing a high standard of customer service.
- Have a fair understanding of web technologies.
- Take a logical and organised approach to problem-solving, asking appropriate questions to facilitate the collection of information required.
- Attention to detail.
- Good time management skills.
- Team-player who can take initiative and work unsupervised.
- Effective written English - You will be writing clear and simple messages that explain to a non-technical audience how to use a web-based and mobile product.
- Excellent spoken English - You will be talking to our valued customers on the phone and translating their requirements into solutions with empathy.
- Must have the right to live and work in the UK.

**Nice to Have**
- Experience working within a similar role
- A background in tech, software, SaaS, or eCommerce

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
- 45 minute interview via Zoom with our People team.
- 25 minute interview in person with the hiring manager and other members of the team.

We are an equal opportunity employer and love diversity at our company We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

**The Package**
- A competitive salary dependent on experience
- Yearly bonus structure
- 25 days holiday plus 8 days bank holiday
- Company events
- Workplace pension scheme
- Private health insurance
- Flexible hybrid working in a friendly and supportive environment with an office in Northampton and Cambridge

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Northampton: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Northampton

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