Advice Line Support

3 weeks ago

Northampton, United Kingdom Northamptonshire Domestic Abuse Service Full time

Our advice line is a vital service to people experiencing domestic abuse and is available 24 hours. To help us provide the best possible service, we are looking for volunteers to help support this coverage.

Working closely with our trained team of experts, advice line volunteers will offer callers reliable information, friendly support, and useful signposting. Volunteers would need to be available for approximately 2 hours on a regular basis each week, during either our daytime (9am to 4pm) sessions or evening (4pm - 10pm) sessions. After a period of training, this role can be carried out from home or from our Northampton refuge. May we bring to your attention that this is a voluntary role and will therefore be unpaid.

Please note that this is a new voluntary role within NDAS and as such it will change and evolve whilst it is being developed and put into practice.

NDAS envisages the following as a guide.

**You will be**:

- Committed to supporting callers facing domestic abuse situations.
- Responsive and sensitive to the disclosure of domestic abuse and mindful of issues relating to risk, confidentiality, and information sharing.
- Mindful of boundaries after disclosure; working with systems and processes internally and externally whilst understanding the limitations of the role.
- Able to sensitively gain information from callers and be able to follow the provided procedures for handling calls.
- Able to relay information clearly and concisely whilst using our case management software.

**You will NOT**:

- Be responsible for DA cases or concerns.
- Be expected to be a ‘specialist’ in this field. Instead, you will be supporting the existing team and taking details from callers for our specialists to then contact.
- Be left without support - trained members of staff are on hand to always offer advice and support.

**What we’re looking for**:

- An excellent telephone manner is essential as is high level of computer literacy.
- You must have a genuine desire to help people.
- The ability to work calmly in a pressured situation.
- You will need to be patient, empathetic and non-judgemental.
- You will be discreet with the information that’s shared with you.
- You will be accepting and won’t discriminate against anyone, for any reason.

We would appreciate any time you are able to offer. If you can commit to regular hours (such as 2-3 hours per week) we would be delighted to discuss ongoing projects that might interest you. As it takes an amount of time and resource to welcome new volunteers on board, we would appreciate it if you pledged to support us initially for a minimum of 6 months.

**What we offer**:

- You will be given an induction and any necessary training for this role.
- Targeted support workers will help and support you when volunteering.
- You will be able to develop new and existing skills in areas such supporting clients fleeing domestic abuse.
- Fundraising is fun and rewarding and a great way of meeting new people.
- You will be working as part of a dedicated and motivated team of volunteers.
- You will have the opportunity to make a real difference to the lives of those we support.
- Volunteers can claim all reasonable and previously agreed expenses (such as for travel or reimbursement for items purchased).

If you are successful, we will contact you to arrange your induction. Please note that the compulsory induction will require several days of training - please contact us for more details.

**Job Types**: Part-time, Volunteer

**Benefits**:

- Health & wellbeing programme

Schedule:

- Flexitime

Application question(s):

- Have you ever been convicted of a criminal offence or received a caution, reprimand or warning? If yes, please supply full details.
- If you have experienced domestic abuse personally, please confirm how long ago this situation occurred. (This is to protect your own wellbeing).
- What skills can you bring to this role?
- What is your availability (time) to volunteer?
- Please note that this a voluntary role and you will therefore not receive any payment/salary for the role (other than reimbursed expenses). Do you accept this?

Work Location: In person

Application deadline: 03/06/2024
Expected start date: 01/07/2024

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