First Line Technical Support
2 weeks ago
AddSecure Smart Transport are the industry leading supplier of fleet management solutions. Our products reduce costs, protect our customers fleet and save lives.
We believe our people are our biggest asset and place great importance in building a culture where our employees thrive and want to perform. Our values are Team Spirit, Simplicity and Customer Focus. We offer a fascinating and challenging function in a dynamic environment, which guarantees diversity and versatility. You will be part of a motivated team in an internationally renowned company.
**About the job**
The purpose of the first line technical support role is act as the bridge between the Customer Support team and the Second Line Technical team. Your role will be to undertake investigation and analysis of cases raised by Customers and escalated to you by the Customer Support team, supporting them by answering customer queries where the issue is out of scope for Customer Support.
Your day to day responsibilities will include:
- BAU hardware product range escalations
- Remote Device upgrade projects
- Remote fix projects
- Fleetwide data analysis
- Second level support to internal teams/departments
- Provide insight and understanding of hardware problems and failure trends
- Assist Technical Services Manager and Second Line Technical Services Team in major customer technical projects, data analysis and customer communication
- Follow up with customers to ensure full resolution of the issues
- Provide efficient and effective technical support to engineers in the field.
Where business needs dictate, you will also be required to:
- Take calls from customers, assist them with their enquiry, log a case and escalate if necessary.
- Take commission calls from engineers in the field
- Assist with scheduling to ensure engineers are able to reach our customers quickly and efficiently to assist with their requirements
- Support project management, liaising with key stakeholders to provide quality service delivery.
**We offer**
Our employees are our greatest asset and for us it is of great importance to build a culture where our employees thrive and want to perform. AddSecure’s core values are team spirit and cooperation, simplicity, and customer focus. We offer a fascinating and challenging role in a dynamic environment, which guarantees diversity and versatility. You will be part of a motivated team in an international company.
In addition:
- Competitive salary
- Private medical insurance
- Life assurance
- Group Income Protection
- 25 days annual leave
Location: Northampton
Work pattern: 4 nights on x 4 nights off - 7pm - 7am
Please note, this will be a day shift while training is ongoing.
**The process**
We conduct background checks on all our employees, and you need to be eligible to work in the UK.
Keywords #IoT #transport #AddSecure
-
1st Line Support Analyst
4 weeks ago
Northampton, United Kingdom Pytec IT Recruitment Full time1st Line Support Analyst Got a year two of 1st line support experience under your belt? Know your Exchange/365, Active Directory and Windows Server yet want to broaden into other areas like databases, CRMs, networks and backup solutions, as well as project work in the future? Perhapsyou feel you’ve gone as far as you can, want a bigger (or smaller)...
-
1st Line Support Analyst
3 weeks ago
Northampton, United Kingdom Bright Horizons Full timeTitle 1st Line IT Support Salary: £24k-£26k Hours: 37.5 per week / Monday-Friday Job Type: Permanent, Fulltime Location: Hybrid with regular travel to our HO in Northampton The Role: This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our...
-
1st Line Support Tech
2 weeks ago
Northampton, Northamptonshire, United Kingdom Premier Group Recruitment Full timeRole : 2nd Line Support ️ Location : Northampton Skills : 1st and 2nd Line Support, Windows 10 & 11, Windows Server My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Birmingham area. You'll be responsible for providing in-depth technical support to their users, diagnosing and resolving...
-
1st Line Support Tech
2 weeks ago
Northampton, Northamptonshire, United Kingdom Premier Group Recruitment Full timeRole : 2nd Line Support ️ Location : Northampton Skills : 1st and 2nd Line Support, Windows 10 & 11, Windows Server My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Birmingham area. You'll be responsible for providing in-depth technical support to their users, diagnosing and resolving...
-
Technical Support Engineer
4 weeks ago
Northampton, United Kingdom Recruit 2 You Full timeOur client is seeking a skilled Technical Support Engineer to join their team based in Northampton. You will provide technical assistance and support for perimeter protection solutions. As the new Technical Support Engineer, you will play a critical role in ensuring the optimal performance and functionality of our client’s systems, as well as delivering...
-
1st Line Support Analyst
4 weeks ago
Northampton, United Kingdom Bright Horizons Full timeTitle 1st Line IT Support Salary: £24k-£26kHours: 37.5 per week / Monday-FridayJob Type: Permanent, FulltimeLocation: Hybrid with regular travel to our HO in NorthamptonThe Role:This role will assist in the running of an efficient IT Service Desk,...
-
1st Line Support Analyst
4 weeks ago
Northampton, Northamptonshire, United Kingdom Bright Horizons Full timeTitle 1st Line IT Support Salary: £24k-£26kHours: 37.5 per week / Monday-FridayJob Type: Permanent, FulltimeLocation: Hybrid with regular travel to our HO in NorthamptonThe Role:This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk...
-
Technical Support Engineer
3 weeks ago
Northampton, United Kingdom Recruit 2 You Full timeOur client is seeking a skilled Technical Support Engineer to join their team based in Northampton. You will provide technical assistance and support for perimeter protection solutions.As the new Technical Support Engineer, you will play a critical role in ensuring the optimal performance and functionality of our client’s systems, as well as delivering...
-
2nd Line Support Engineer
4 weeks ago
Northampton, United Kingdom Global Technology Solutions Ltd Full time2nd Line Support Engineer - located in Brixworth, Northampton £25,000 - £30,000 depending on experience This is a fixed term contract and currently running until the end of 2023. 2nd Line Support Engineer - ITIL knowledge and SCCM exp A SNAPSHOT OF WHAT YOU WILL BE DOING: Provide project support with Lan Assessments Network devices Floor...
-
1st Line Support Analyst
2 weeks ago
Northampton, Northamptonshire, United Kingdom Bright Horizons Full timeTitle 1st Line IT Support Salary: £24k-£26k Hours: 37.5 per week / Monday-Friday Job Type: Permanent, Fulltime Location: Hybrid with regular travel to our HO in Northampton The Role: This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our...
-
Technical Support Engineer
2 weeks ago
Northampton, Northamptonshire, United Kingdom Energy Jobline CVL Full timeOur client is seeking a skilled Technical Support Engineer to join their team based in Northampton. You will provide technical assistance and support for perimeter protection solutions. As the new Technical Support Engineer, you will play a critical role in ensuring the optimal performance and functionality of our client’s systems, as well as delivering...
-
Technical Support Engineer
3 weeks ago
Northampton, Northamptonshire, United Kingdom Recruit 2 You Full timeOur client is seeking a skilled Technical Support Engineer to join their team based in Northampton. You will provide technical assistance and support for perimeter protection solutions. As the new Technical Support Engineer, you will play a critical role in ensuring the optimal performance and functionality of our client's systems, as well as...
-
Technical Support Engineer Engineering
3 days ago
Northampton, Northamptonshire, United Kingdom Recruit 2 You Full timeOur client is seeking a skilled Technical Support Engineer to join their team based in Northampton. You will provide technical assistance and support for perimeter protection solutions. As the new Technical Support Engineer, you will play a critical role in ensuring the optimal performance and functionality of our client’s systems, as well as delivering...
-
Technical Field Support Technician
5 days ago
Northampton, Northamptonshire, United Kingdom Syntax Consultancy Limited Full timeField Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The...
-
Technical Field Support Technician
6 days ago
Northampton, Northamptonshire, United Kingdom Syntax Consultancy Limited Full timeField Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The...
-
Advice Line Support
3 days ago
Northampton, United Kingdom Northamptonshire Domestic Abuse Service Full timeOur advice line is a vital service to people experiencing domestic abuse and is available 24 hours. To help us provide the best possible service, we are looking for volunteers to help support this coverage. Working closely with our trained team of experts, advice line volunteers will offer callers reliable information, friendly support, and useful...
-
Technical Support Engineer
4 weeks ago
Northampton, Northamptonshire, United Kingdom Recruit 2 You Full timeOur client is seeking a skilled Technical Support Engineer to join their team based in Northampton. You will provide technical assistance and support for perimeter protection solutions. As the new Technical Support Engineer, you will play a critical role in ensuring the optimal performance and functionality of our client’s systems, as well as delivering...
-
IT Support Technician
6 days ago
Northampton, United Kingdom ACS Recruitment Solutions Ltd Full time**2nd Line Support** **Northampton - Hybrid** **£24,000 - £30,000 plus 10% annual bonus and benefits** This is a fantastic opportunity for anyone with 1-2 years' experience within an IT support role to join a fast growing, yet well established business. In return, our client is offering a friendly and ambitious working environment offering the...
-
Technical Support Developer
3 weeks ago
Northampton, Northamptonshire, United Kingdom Tech Talent Identified Ltd Full timeC++ Developer is required by this product vendor operating in a niche logistics/warehouse software space. Working closely with the Lead Developer and Technical Director you will assist in the design and development of technical solutions, working to non-technical specifications and play a key role in programming and technical support of the product to...
-
Research Support Administrator
4 weeks ago
Northampton, United Kingdom Northampton General Hospital Full timeMain Duties Work on own initiative managing and prioritising own workload, managing office systems, maintain databases, word processing of reports and filing specific to the Research team. Prepare research-related paperwork and documents as required. Arrange pathology sample shipment and electronic data to be sent for central review and reporting as required...