Technical Support Engineer

4 weeks ago

Northampton, United Kingdom Recruit 2 You Full time
Our client is seeking a skilled Technical Support Engineer to join their team based in Northampton. You will provide technical assistance and support for perimeter protection solutions.
As the new Technical Support Engineer, you will play a critical role in ensuring the optimal performance and functionality of our client’s systems, as well as delivering exceptional service to their clients.
Your responsibilities as the new Technical Support Engineer:
* Serve as the primary point of contact for technical enquiries and support requests related to perimeter protection solutions for solar plants.
* Provide remote troubleshooting and diagnostic assistance to clients experiencing technical issues or system malfunctions.
* Conduct thorough analysis and root cause identification of technical problems, working closely with clients to resolve issues in a timely manner.
* Collaborate with cross-functional teams, including engineering, product development, and sales, to address technical challenges and implement solutions.
* Assist with the installation, configuration, and commissioning of perimeter protection systems at client sites as needed.
* Develop and diligently maintain comprehensive and accurate technical documentation relating to existing and newly onboarded systems.
* False Alarm Management of remotely monitored CCTV systems.
* Performance review of remotely monitored CCTV systems and reporting areas of improvement to the wider team and clients.
* To attend sites to carry out small works and preventative service visits.
Your experience and skills as the new Technical Support Engineer:
* 3+ years of experience in technical support or engineering role, preferably in the field of security systems or industrial automation.
* Strong understanding of electronic systems, network infrastructure, and software applications.
* Experience of perimeter protection systems, CCTV, access control, or related security technologies is highly desirable.
* Proficiency in troubleshooting and diagnosing technical issues, with excellent problem-solving skills.
* Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
* Customer-focused mindset with a commitment to delivering high-quality service and support…and getting things right, first time.
* Ability to work independently and collaboratively in a fast-paced environment.
* Willingness to travel to customer sites for on-site service, support and installations, and flexibility to work out of hours / stay away from home if required.
What you can achieve:
* Competitive salary depending on experience.
* Performance based compensation
* Recognition Rewards
* Progressive work environment
* Wellbeing support
* Flexibility
* Additional perks (Bonus Day off to celebrate your birthday)
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly who are acting as an employment agency for this hire.
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