Remote - IT support Engineer

4 weeks ago

Northampton Northamptonshire, United Kingdom Recruit 2 You Full time

Our client is seeking a skilled Technical Support Engineer to join their team based in Northampton. You will provide technical assistance and support for perimeter protection solutions.
As the new Technical Support Engineer, you will play a critical role in ensuring the optimal performance and functionality of our client's systems, as well as delivering exceptional service to their clients.
Your responsibilities as the new Technical Support Engineer:
* Serve as the primary point of contact for technical enquiries and support requests related to perimeter protection solutions for solar plants.
* Conduct thorough analysis and root cause identification of technical problems, working closely with clients to resolve issues in a timely manner.
* Assist with the installation, configuration, and commissioning of perimeter protection systems at client sites as needed.
* False Alarm Management of remotely monitored CCTV systems.
* Performance review of remotely monitored CCTV systems and reporting areas of improvement to the wider team and clients.
* Your experience and skills as the new Technical Support Engineer:
* 3+ years of experience in technical support or engineering role, preferably in the field of security systems or industrial automation.
* Strong understanding of electronic systems, network infrastructure, and software applications.
* Experience of perimeter protection systems, CCTV, access control, or related security technologies is highly desirable.
* Customer-focused mindset with a commitment to delivering high-quality service and support…and getting things right, first time.
* Willingness to travel to customer sites for on-site service, support and installations, and flexibility to work out of hours / stay away from home if required.
Competitive salary depending on experience.
* Performance based compensation
* Wellbeing support
* Additional perks (Bonus Day off to celebrate your birthday)
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