1st Line Support Analyst
2 weeks ago
Title 1st Line IT Support
Salary: £24k-£26k
Hours: 37.5 per week / Monday-Friday
Job Type: Permanent, Fulltime
Location: Hybrid with regular travel to our HO in Northampton
The Role:
This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk provides support for over 300 Nursery locations across the UK , as well as Support Staff and other colleagues around the world in the USA, Netherlands, India and Australia too The successful candidate will be confident and organised and able to adeptly handle a diverse and dynamic workload. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and to be confident in providing basic end-user training for all colleagues at all levels of the company.
What We Can Offer You:
Our benefits include, but are not limited to:
- Flexible working and holiday entitlements
- Discounted childcare
- Quarterly Employee Appreciation Weeks
- Annual gala award evening
- Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
- Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life
Why Bright Horizons?
We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.
Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.
We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
What You Will Be Doing:
- First point of contact for telephone and onsite support requests for customers throughout the business.
- Answer, respond to and if necessary, to create IT service requests via a ticketing system or phone.
- Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, Knowledge Base articles).
- Where necessary escalate calls to the appropriate Team.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI’s and SLA’s.
- Remote support of users.
- Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments.
- Travel may be necessary from time to time (travel expenses paid for).
Experience We Are Looking For:
- Ticketing systems
- Office 365 / 2016
- Windows 10 / 11
- Active Directory
- Exchange Admin Centre
Desirable Experience/Qualities:
- ITIL Processes
- Service Desk - Tier 1
- Triaging
- Basic Knowledge of Networking
- Hardware Troubleshooting
- Customer Service Orientated – via all mediums.
- Technical Curiosity.
Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.
We look forward to receiving your application
If you experience any problems, please emaileurope.recruitment@brighthorizons.comand we will be happy to help.
#J-18808-Ljbffr-
1st Line Support Analyst
4 weeks ago
Northampton, United Kingdom Pytec IT Recruitment Full time1st Line Support Analyst Got a year two of 1st line support experience under your belt? Know your Exchange/365, Active Directory and Windows Server yet want to broaden into other areas like databases, CRMs, networks and backup solutions, as well as project work in the future? Perhapsyou feel you’ve gone as far as you can, want a bigger (or smaller)...
-
1st Line Support Tech
2 weeks ago
Northampton, Northamptonshire, United Kingdom Premier Group Recruitment Full timeRole : 2nd Line Support ️ Location : Northampton Skills : 1st and 2nd Line Support, Windows 10 & 11, Windows Server My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Birmingham area. You'll be responsible for providing in-depth technical support to their users, diagnosing and resolving...
-
1st Line Support Tech
2 weeks ago
Northampton, Northamptonshire, United Kingdom Premier Group Recruitment Full timeRole : 2nd Line Support ️ Location : Northampton Skills : 1st and 2nd Line Support, Windows 10 & 11, Windows Server My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Birmingham area. You'll be responsible for providing in-depth technical support to their users, diagnosing and resolving...
-
1st / 2nd Line IT Support Engineer
4 weeks ago
Northampton, United Kingdom Mars Recruitment Full time**1st/2nd Line IT Support Engineer, Northampton, £25k - £30,000 plus benefits**: A leading IT organisation situated in the Northampton area is looking to recruit a 1st/2nd Line IT Support Engineer to join their growing business. In this role, the 1st/2nd Line IT Support Engineer will get exposure to working with multiple clients andtechnology, supporting...
-
1st Line Support Engineer
4 weeks ago
Kettering, Northamptonshire, United Kingdom DigiTech Resourcing Full time1st/First Line Support Engineer Hybrid - Kettering £After a successful 2023 and with plans to onboard multiple new clients in the coming months, they are seeking multiple 1st Line Support Engineers to join the team. Provide assistance to users through phone, in-person interactions, email, or by utilising a ticket management system. Offer support for...
-
1st Line Support Tech
7 hours ago
Kettering, Northamptonshire, United Kingdom Premier Group Recruitment Full timeRole : 2nd Line Support #Skills : 1st and 2nd Line Support, Windows 10 & 11, Windows Server My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Birmingham area. You'll be responsible for providing in-depth technical support to their users, diagnosing and resolving escalated issues from 1st Line....
-
1st Line Support Analyst
4 weeks ago
Northampton, United Kingdom Bright Horizons Full timeTitle 1st Line IT Support Salary: £24k-£26k Hours: 37.5 per week / Monday-Friday Job Type: Permanent, Fulltime Location: Hybrid with regular travel to our HO in Northampton The Role: This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our...
-
1st Line Support Analyst
1 month ago
Northampton, United Kingdom Bright Horizons Full timeTitle 1st Line IT Support Salary: £24k-£26kHours: 37.5 per week / Monday-FridayJob Type: Permanent, FulltimeLocation: Hybrid with regular travel to our HO in NorthamptonThe Role:This role will assist in the running of an efficient IT Service Desk,...
-
1st Line Support Analyst
4 weeks ago
Northampton, Northamptonshire, United Kingdom Bright Horizons Full timeTitle 1st Line IT Support Salary: £24k-£26kHours: 37.5 per week / Monday-FridayJob Type: Permanent, FulltimeLocation: Hybrid with regular travel to our HO in NorthamptonThe Role:This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk...
-
IT Helpdesk Analyst
1 week ago
Wellingborough, Northamptonshire, United Kingdom Northampton Business Directory Full timeIT helpdesk Analyst IT Support Analyst is required to join an established Helpdesk function onsite in Wellingborough for an initial 1 month contract. You will provide 1st and 2nd line support to users in the office and at other UK locations. We are looking for somebody with good windows support skills who is able to quickly hit the ground running and...
-
Desborough, Northamptonshire, United Kingdom Randstad Delivery Full timeDRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. IT Vendor training will also be provided. ...
-
IT Training
5 days ago
Silverstone, Northamptonshire, United Kingdom The ONE Group Ltd Full timeIT Support Technician - Systems and Applications Unique chance for an IT support technician to join a motorsport and events business based at the historic racetrack in Silverstone. No experience required and this could be a first role out of education, alternatively it could suit an existing L1 support specialist looking to progress and further specialise...
-
Contract First Line Support Engineer
14 hours ago
Kettering, Northamptonshire, United Kingdom Spectrum IT Recruitment Full timeTitle: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk...
-
Field Support Technician
7 days ago
Northampton, Northamptonshire, United Kingdom Syntax Consultancy Limited Full timeField Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The...
-
Field Support Technician
1 week ago
Northampton, Northamptonshire, United Kingdom Syntax Consultancy Limited Full timeField Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The...
-
Technical Field Support Technician
7 days ago
Northampton, Northamptonshire, United Kingdom Syntax Consultancy Limited Full timeField Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The...
-
Technical Field Support Technician
1 week ago
Northampton, Northamptonshire, United Kingdom Syntax Consultancy Limited Full timeField Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The...
-
Desborough, Northamptonshire, United Kingdom Randstad Delivery Full timeAre you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location -...
-
Contract First Line Support Engineer
4 weeks ago
Kettering, Northamptonshire, United Kingdom Spectrum IT Recruitment Full timeTitle: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk support...
-
Field Support Technician
6 days ago
Northampton, Northamptonshire, United Kingdom Syntax Consultancy Limited Full timeField Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. ...