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MSP 1st Line IT Support Technician
4 months ago
Ashby Computer Services LLP is seeking a talented 1st Line IT Support Technician to join our dynamic team in Northampton.
As a 1st Line IT Support Technician, you will have the chance to challenge yourself, expand your skills, and deliver top-notch technical solutions to our clients.
About Us:
Ashby Computers are a Microsoft Gold Accredited Managed Service Provider (MSP) / Modern workplace accredited. Experiencing healthy growth. We specialise in outsourced IT Solutions, consistently striving to deliver exceptional service to our business partners.
Key Responsibilities:
- Handle first-line support queries within defined parameters
- Assist in managing IT operations for our clients
- Ensure customer backup regimes are adhered to, recorded, and any faults rectified or escalated
- Perform and record customer anti-virus updates and scans
- Assist end users with software configuration, computer setups, and new machine installations
- Maintain customer system security and report issues
- Install and administer Office 365
- Provide first-line support for server infrastructure
- Conduct remote installations of new IT equipment
Required Skills:
- Proven experience in an IT helpdesk role
- Preferred experience with MSP environments
- Excellent IT and communication skills, articulate, and able to work well under pressure
- Strong team player
- Minimum of 5 GCSEs at Grade C or above (or equivalent), including Maths & English
- Own transport and a valid driving licence are ideal, as travel to client sites may be required
- You must be based within commuting distance to Northampton
Desirable Skills:
- VLAN setup and configurations
- Firewall and internet connectivity setups and firewall rule administration
- Server operating system installation and Active Directory setup
- Ubiquiti installation and administration
- ESET antivirus software knowledge
- Office 365 migration techniques
Benefits:
- Competitive bonus
- Paid exam completion bonus
- 28 days holiday including 8 bank holidays
- Pension scheme
- Internal examination assistance
- Potential to progress through the company
Why Join Us?
- Professional Development: Continuous learning and development opportunities to enhance your skills and advance your career.
- Dynamic Environment: Work in a fast-paced, challenging environment where your contributions are valued.
- Team Culture: Be part of a collaborative and supportive team that encourages innovation and growth.
- Cutting-Edge Technology: Work with the latest technologies and tools in the industry.
Sounds interesting? Click APPLY to send your CV for immediate consideration.
Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
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