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Senior Customer Service Administrator

4 months ago

Lytham St Annes, United Kingdom Atos Full time

**Publication Date**:
Feb 13, 2023

**Ref. No**:
466699

**Location**:
Lytham St Annes, GB, FY8 4TS

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

As a Disability Confident employer, our aim is to ensure that disabled applicants who meet the minimum criteria for this position will be offered an interview. The data is only used for the purpose of providing additional support at interview.

Senior Customer Service Administrator

**Day to day Responsibilities**:
Process customer and Independent Financial Advisor queries over the phone within defined service standards and abide by all regulatory and compliance requirements.
Planning and prioritising work to ensure deadlines/objectives are achieved.
Aware of complaint handling process, endeavour to resolve any complaints online.
Contributing to the continuous improvement of the department, challenging and reviewing processes and procedures.
Ensure that Financial and Regulatory risk is mitigated using specified control and procedures.
Providing support to other teams within Lytham Customer Services as necessary.
Ensuring development plans are achieved and reviewed on a regular basis to meet individual and department goals.

Desired but not essential

Knowledge/ experience of working in the insurance industry.
Experience in working in a multi-skilled environment and team work.
Knowledge of Business continuity and Risk.
Effective time management and work planning.
Able to analyse and make decisions.
Excellent communication skills.
Competence in MS Office Suite.

Our Offering

In addition to joining a large and successful company such as Atos, you can also expect a fantastic range of benefits such as:
Attractive salary
25 days of Annual leave plus bank holidays.
Flexible benefits system - exciting opportunity to choose your own benefits.
Retail discounts
Pension - matching contribution up to 10%
Private medical scheme
Life Assurance

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.