Customer Service Representative

3 months ago

Lytham St Annes, United Kingdom Clarify Consultancy Ltd Full time

Due to rapid growth and expansion, this successful international manufacturing company requires a Customer Service Representative to be the first point of contact for their clients.

Reporting to the Sales Manager, duties to include:

- Responding to customer queries about services
- Providing price quotations and explaining product pricing
- Making outbound customer calls in order to sell company products and services in consultative and engaging way.
- Negotiate bulk or package pricing.
- Closing sales in line with targets and KPI’s
- Maintaining customer database accurately and efficiently in a timely manner
- Working and managing leads in timely manner throughout to completion
- Contacting customers in response to correspondence or feedback
- Monitoring booking statuses to ensure quality of service.
- Investigating cancelled, unshipped bookings and resolving customer queries as necessary
- Maintaining a working knowledge of the products and services sold and keeping up to date knowledge on industry developments.

An amazing opportunity to join a well-respected international company with a competitive salary and commission, excellent career progression potential within a vibrant working environment.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £11.50-£12.50 per hour

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: 240401-I001-NM

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