Service Designer

6 months ago

Edinburgh, United Kingdom Scottish Government Full time

Overview:
In the cloud and platform services division, our mission is to design, build, and operate a Scottish Government platform for Public Sector bodies across Scotland, providing Cloud Computing, Digital Payments, and Digital Identity.

By establishing common platforms, we support wider transformation, allowing bodies to deliver their services more efficiently, more quickly, and at scale.

The Service Designer role is an integral part of the team that is developing, operating and enabling an improved and accelerated adoption of cloud services and digital innovation within the Scottish public sector.

Collaborating with a variety of customers and stakeholders including Cloud Platform engineering, technical and service professionals you will help develop end-to-end designs based on evidence of user needs and the Cloud Platform Service outcomes.

We anticipate you will grow to be a fundamental part of the team and service with your skills helping deliver the most value for users and for the service to be as efficient as possible.

This is an exciting opportunity to enable and advocate for best practice use of AWS and Azure across the public sector in Scotland, with opportunities for career development as part of a rapidly growing team.
- “I’ve worked in the Cloud team for a number of years now and really enjoy it. It’s a really nice, small but collaborative team who work hard and try to do the right things, in the right way. _
- This means the team is a really supportive environment for user centred design. where you will be given freedom to explore your ideas and test your practice as you see fit.” _

**Mark Daniels, User Researcher**

**Responsibilities**:
As a Service Designer, you will be a confident and competent designer who can develop designs based on evidence of user needs and organisational outcomes.

Having a relevant degree and experience in a role titled ‘service designer’ is not a requirement. What’s important is understanding how a service works to meet people’s needs.

Collaborating with multidisciplinary colleagues you’ll be trusted to make good decisions and also recognise when to ask for further guidance and support. Interpreting evidence-based research, you’ll incorporate this into your work and raise awareness of how to make service accessible and inclusive. Engaging with and contributing to the Scottish Government service design community of practice

**YOUR MAIN RESPONSIBILITIES**:

- Communicating between the technical and non-technical:_
- Listen to the needs of technical and non-technical stakeholders and interpret them.
- Effectively manage and communicate stakeholder expectations.
- Support or host difficult discussions within the team or with diverse senior stakeholders.
- Community collaboration:_
- Work collaboratively in a group, actively networking with others.
- Create connections that help inform better service design.
- Adapt feedback to ensure its effective and lasting.
- Use your initiative to identify problems or issues in the team dynamic and resolve them.
- Digital perspective:_
- Respond to changes in technology, adapting your approach accordingly.
- Make decisions to meet user needs in the government context.
- Design services to meet user needs and understand the importance of designing inclusive services for a diverse range of users.
- Evidence
- and context-based design:_
- Absorb large amounts of conflicting information and use it to generate and test designs.
- Create and document iterations based on evidence.
- Prototyping:_
- Approach prototyping as a team activity, actively soliciting prototypes, and testing with others.
- Establish design patterns and iterate them. Use a variety of prototyping methods and choose the most appropriate.
- User focus:_
- Champion user research to focus on all users, including those who have barriers to using digital tools.
- Prioritise and define approaches to understand the user story, guiding others in doing so.
- Offer recommendations on the best tools and methods to use.
- Working within constraints:_
- Identify, communicate, and work within constraints.
- Challenge the validity of constraints.
- Ensure standards are being met.

Essential Criteria & Qualifications:
No specific qualifications are required for this post.

**How To Apply**
- A CV (no longer than two A4 pages) setting out your career history, with key responsibilities and achievements.
- Personal Statement (no longer than 750 words)

**Essential Criteria**
- Your experience of working in an agile team and using agile tools allows you to use an iterative and flexible approach to rapidly design.
- Your experience of the design process helps you to absorb large amounts of conflicting information and use it to generate and test designs.
- Your experience of service design allows you to contribute to best practice guidelines, while managing levels of risk and complexity within teams and projects.
- Your experience of prototyping and design rese

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