Service Designer

6 months ago


Edinburgh, United Kingdom Bridge of Hope Full time

Exciting Opportunity
We are currently seeking an exceptional and experienced service designer to join our dynamic team on a contract basis. As a service designer, you will have the incredible opportunity to shape and enhance the delivery of our diverse range of services. This role is based in the beautiful city of Edinburgh, where you will be part of a collaborative and inclusive work environment.
The Role
In this role, you will be responsible for creating and delivering innovative service design solutions that meet the needs of our clients and customers. Your creativity and analytical mindset will be critical in identifying and improving customer touchpoints, ensuring a seamless and inclusive experience for all. This is a fantastic opportunity for someone who is passionate about user-centred design and wants to make a real impact on the lives of others.
Key Responsibilities
Collaborate closely with cross-functional teams, stakeholders, and end-users to gather insights and identify opportunities for service improvement.
Develop and prototype service concepts, consistently iterating and refining solutions using user feedback.
Work closely with project managers and developers to ensure successful implementation of service designs.
Ensure all designs adhere to accessibility standards and promote diversity and inclusion.
Stay up to date with emerging trends and best practises in service design and related fields.
**Requirements**:
Proven experience as a service designer, with a strong portfolio showcasing successful projects.
Proficiency in relevant tools and techniques such as design thinking, user research, prototyping, and user testing.
Ability to effectively communicate design concepts and rationale to stakeholders.
Excellent problem-solving skills and the ability to think creatively.
Strong attention to detail and a passion for delivering exceptional user experiences.
Ability to work independently, manage multiple projects, and deliver results within deadlines.
Experience working in diverse and cross-functional teams is highly desirable.
Contract Details
This is a contract position with a competitive daily rate ranging from £500 to £600 (INSIDE IR35). The contract length is 6 months, providing an excellent opportunity for someone looking to gain valuable experience and make a meaningful impact. The office is conveniently located just an 11-minute walk from Haymarket train station, with parking available nearby at Edinburgh Quay, within a 1-minute walking distance.
Join Our Team


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