Service Designer

5 months ago


Edinburgh, United Kingdom Phoenix Group Full time

**Job title, Grade**:Senior Designer, Specialist

**Job Type**:Permanent

**Location**:This role could be based in either Edinburgh, Birmingham or Telford offices with time spent working in the office and at home

**Flexible working**:All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

**Closing Date**:05/04/24

**Salary and benefits**:Bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

We have an incredible opportunity to join us here at Phoenix Group as a Service Designer to join our Group IT team.

**Who are we?**

We want to be the best place that any of our 6,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

**The Role**

If you love to bring simplicity to the most complex of environments then this role is for you. You will be responsible for working with project teams that are delivering cutting edge technology into the Phoenix Group, focussing on the scope of the change being implemented and then using your expertise to ensure the relevant service processes are implemented to ensure quality customer outcomes.

Service Design has a focus on “shift to the left” activities ie influencing and involvement in the earliest stages of ideas through development to ensure supportability and scalability are considered aiming to reduce subsequent issues after deploy to Production. As a Service designer you will be tasked with overseeing the activities related to the design of new or modified services. Working in collaborating closely with project delivery teams ,your role involves crafting services that not only fulfil non-functional requirements but also seamlessly integrate into the existing service portfolio. This role is perfect for those that love working with people, are focused on end to end value and understand the end to end value chain of technology delivery.

You will demonstrate a sense of ownership in ensuring the successful completion, including fostering and nurturing relationships with key stakeholders.Effective communication will be key in the role ,through articulate verbal and written interactions. Demonstrating leadership and acting as a consultant during significant cross-team coordination events are an integral part of this role. Your expertise will be pivotal in ensuring the implementation of repeatable processes and best practice, fostering a culture of continuous service improvement.

**What are we looking for?**

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix #LI-GJ1


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