Senior Service Designer

6 months ago

Edinburgh, United Kingdom Kin + Carta Full time

**About Kin + Carta**:
Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online.

Join a global team of curious and diverse minds in connecting people, data and technology to produce amazing experiences for some of the world’s most influential companies. Become a maker, builder or creator as we explore the possibilities of sustainable digital technology, helping clients to rapidly innovate, modernise their systems, enable their teams, and optimise for continued growth.

We focus on tech but we’re a proudly inclusive business with trust and human connection at its heart. People, the planet, and profit matter equally to us which is why we’re a certified B Corporation in the United States and Europe. With additional offices in South America, there is a place for you here wherever you’re based.

**The role in a nutshell**:
As a Senior Service Designer at Kin + Carta you will be part of the team working on products and services for some of the world’s most influential organisations. Our designers and creatives work in dedicated multidisciplinary project teams so anyone who has worked at a startup or in a product company will feel right at home. We are involved from planning through to execution and are committed to being an advocate for the user at every step of the way. You'll help the project team to make informed design decisions, placing the needs of the user at the centre of every piece of work whilst balancing the needs of the business.

**What you can expect**:

- You will be responsible for breaking down complex problems into structured components and visualising them clearly
- Planning and executing system mapping, customer journeys, scenarios and service specifications
- Leading the design and implementation of services, including the orchestration of a variety of different physical and digital touch points
- Contributing to research activities, and leading research efforts when needed
- Zooming out to ensure that we view experiences holistically
- Leading on requirements gathering and prioritisation sessions
- Defining and creating impactful value propositions
- Planning, designing and facilitating workshops and always following up by synthesising and communicating the outputs of the workshops
- Creating service experience concepts and prototypes
- Clearly storyboarding service experiences
- Creating and guiding others in producing service design deliverables, such as user archetypes, jobs to be done, service blueprints and other experience maps, KPI/KEI models, roadmaps, among others.
- Leading engagements by providing the client and team with direction, guidance, and support
- Being collaborative and ego-free with the ability to give and receive feedback to and from all team members regardless of their role or level.
- Designing, prototyping and building products used by people every day.
- Demonstrating confidence when using Sketch or Figma, Google Suite, Adobe CC suite and a variety of prototyping tools or happy to learn the ones they don’t know.
- Client-facing, taking an active role in the presentation of the team's latest design work
- Enthusiastic and comfortable operating in an agile way

**The type of person we’d love to meet**:

- You are a great communicator and storyteller.
- You enjoy and thrive working in a collaborative, multi disciplinary team.
- You respond well to change and in an innovative environment.
- You're passionate about your craft and you're eager to help progress other designers' careers.
- We are ideally looking for somebody who, although now Service Design is their specialism, perhaps comes from a UX background
- You are somebody who is comfortable consulting on projects with a lot of ambiguity
- Confident working closely with external clients

Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online.

Join a global team of curious and diverse minds in connecting people, data and technology to produce amazing experiences for some of the world’s most influential companies. Become a maker, builder or creator as we explore the possibilities of sustainable digital technology, helping clients to rapidly innovate, modernise their systems, enable their teams, and optimise for continued growth.

We focus on tech but we’re a proudly inclusive business with trust and human connection at its heart. People, the planet, and profit matter equally to us which is why we’re a certified B Corporation in the United States and Europe. With additional offices in South America, there is a place for you here wherever you’re based.

**The role in a nutshell**:
As a Senior Service Designer at Kin + Carta you will be part of the team working on products and services f

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