Service Designer

5 months ago


Edinburgh, United Kingdom INNOVATION UNIT Full time

Looking for your next challenge? Opportunities are now open to work with us at Innovation Unit

The Service Design role at the Innovation Unit has room for growth. Your starting salary and responsibilities will flex, depending on your experience

**Responsibilities**
- Leading elements of projects and supporting project delivery
- Managing, coordinating and facilitating a number of project-related activities such as research, prototyping and co-design
- Developing high quality project outputs ranging from workshop materials to reports
- Developing Innovation Unit (IU) service design capability and supporting business development
- Developing and maintaining strong relationships with potential and current clients whilst working closely with other IU team members

**The role**

**1. Design-Led research**
- Desk based research and analysis
- Recruiting participants and using research techniques such as ethnography
- Reporting and synthesis of research
- Management of research archiving and data protection

**2. Design, development and delivery of workshops and sessions with clients and service users**
- Being responsible for the development and production of workshop materials
- Communicating with clients

**3. Development of high quality project outputs**
- Working closely with Innovation Consultants and other team members to plan and deliver high quality designs for outputs of all kinds within projects
- Identifying and highlighting opportunities for design to contribute to the delivery of project outcomes

**4. Project coordination, effectiveness and productivity**
- Ensuring that the strands of work you are responsible for are delivered to time and budget
- Managing your time effectively, including inputting your utilisation and future delivery assumptions regularly to Innovation Unit’s management system

**5. Business Development**
- Working closely with the business development team to identify, cultivate and pursue emerging business development opportunities
- Contributing to Innovation Unit’s business development activity as required and on ad-hoc basis.
- Networking and forming relationships with potential clients.
- Undertaking background research and pitch writing, including idea generation and the creation of new offers and proposals.
- Representing the organisation and the project at conferences and meetings.

**6. Development of the Service Design Practice**
- Contributing to the setting and maintenance of high standards of design-led processes and outputs.
- Developing and promoting design thinking, design-led processes and creative approaches to research and problem-solving.
- Organising, preparing for and facilitating creative, group-based activities and discussions involving clients and project stakeholders

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Edinburgh


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