Technical Customer Support

6 months ago


Bristol, United Kingdom Shiptheory Full time

**We are looking for a confident, technically competent and friendly Technical Customer Support member for a fast-growing Software company with a market-leading product.**

**This is a position where you will be at the forefront of that growth. As the first point of contact you will be responsible for assisting customers resolve their issues with the software.**

**This role would suit a graduate, somebody starting out in their career or somebody with strong experience within a Customer Service role.**

**Responsibilities**:

- You will be the first point of contact for customers wanting assistance.
- Remotely connecting to customers' computers and helping configure or troubleshoot printing issues.
- Answering tickets, live chats, and incoming calls along with the rest of the technical customer support team.
- Keeping detailed notes and regularly updating reporting tools.
- Maintaining and updating the knowledge base for customers and the support team to use.

**Required**
- High level of Customer Service skills/experience
- Personable, patient, calm, and friendly
- Great problem solving
- Good technical literacy
- Great Telephone Manner
- Good IT Skills (plenty of training offered and opportunities to learn)

Desirable

Knowledge of any of the following whilst not necessary, would be great:

- Experience/Understanding of eCommerce software
- Experience/Understanding of Shipping / Logistics
- Experience/Understanding of account / ERP software packages

**Perks**
- Competitive Starting Salary.
- Generous holiday allowance, up to 30 days +Bank Holidays after 1 year.
- Target-based Bonus Scheme.
- Annual Bonus and regular pay reviews
- Modern office with unlimited Coffee facilities.
- Working with a friendly, sociable team.
- Good career progression opportunities

Location: Bristol City Centre

**Salary**: £17,000.00-£20,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bristol, BS1 2LZ: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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