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Technical Support Engineer

1 month ago


Bristol, Bristol, United Kingdom Virgin Media O2 Full time

As a Technical Support Engineer at Virgin Media O2, you'll be responsible for delivering exceptional customer service and support. This includes installing and maintaining equipment, resolving technical issues, and building strong relationships with customers.

Salary and Benefits

We offer a competitive salary of £29,000, plus a comprehensive benefits package, including a company van, 25 days' annual leave, and a first-rate pension programme. You'll also earn a performance-based commission of £2,500, based on your individual performance.

Key Responsibilities
  • Install and maintain equipment at customer premises
  • Diagnose and resolve technical issues efficiently
  • Provide exceptional customer service, ensuring high levels of satisfaction
  • Collaborate with the technical team to share knowledge and best practices
Requirements
  • A UK Manual driving licence with no more than 8 points
  • Ability to work at heights and in all weather conditions
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills