Technical Support Specialist

2 weeks ago


Bristol, Bristol, United Kingdom One Big Circle Ltd Full time
Job Description

We are seeking a highly motivated and experienced Technical Support Specialist to join our team at One Big Circle Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.

Role Summary:

  • Provide technical support to customers via phone, email, and other communication channels.
  • Maintain accurate records of customer interactions and resolutions.
  • Work closely with the engineering and product teams to troubleshoot software application issues.

Responsibilities:

  • Deliver high-quality technical support to customers.
  • Learn and stay up-to-date with our application and services.
  • Carry out technical troubleshooting of in-service devices via VPN using command line and GUI.
  • Operate our ticketing system for incident management, request fulfillment, and customer communications.
  • Liaise with developers and other company members to highlight and resolve issues with our product.

Personal Qualities and Experience:

  • A collaborative approach to working.
  • Strong communication skills - written, on the phone and in person.
  • Experiencing accessing and configuring devices remotely.
  • Confident user of technology.
  • Keen interest in information technology.
  • Proactive and positive approach to customer service.
  • A keen eye for detail - ability to execute detailed tasks accurately.
  • Good administrative skills.
  • Solid organisational ability.

Estimated Salary Range: £25,000 - £28,000 per annum.



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