Technical Support Specialist
2 weeks ago
We are seeking a highly motivated and experienced Technical Support Specialist to join our team at One Big Circle Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.
Role Summary:
- Provide technical support to customers via phone, email, and other communication channels.
- Maintain accurate records of customer interactions and resolutions.
- Work closely with the engineering and product teams to troubleshoot software application issues.
Responsibilities:
- Deliver high-quality technical support to customers.
- Learn and stay up-to-date with our application and services.
- Carry out technical troubleshooting of in-service devices via VPN using command line and GUI.
- Operate our ticketing system for incident management, request fulfillment, and customer communications.
- Liaise with developers and other company members to highlight and resolve issues with our product.
Personal Qualities and Experience:
- A collaborative approach to working.
- Strong communication skills - written, on the phone and in person.
- Experiencing accessing and configuring devices remotely.
- Confident user of technology.
- Keen interest in information technology.
- Proactive and positive approach to customer service.
- A keen eye for detail - ability to execute detailed tasks accurately.
- Good administrative skills.
- Solid organisational ability.
Estimated Salary Range: £25,000 - £28,000 per annum.
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