Technical Support Specialist

2 days ago


Bristol, Bristol, United Kingdom One Big Circle Ltd Full time
Job Title: Technical Support Specialist

Overview
One Big Circle Ltd is a fast-growing technology company that provides innovative solutions for the rail industry. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer service and support to our clients.

About the Role
This is a full-time position that requires strong communication skills, technical knowledge, and problem-solving abilities. You will be responsible for providing technical support to customers, troubleshooting issues, and collaborating with cross-functional teams to resolve complex problems.

Responsibilities
* Provide technical support to customers via various communication channels
* Troubleshoot software application issues and provide timely resolutions
* Collaborate with engineering and product teams to resolve complex problems
* Maintain accurate records of customer interactions and incidents

Requirements
* Bachelor's degree in Computer Science or related field
* 2+ years of experience in technical support or related field
* Strong communication and problem-solving skills
* Familiarity with MS Office/Google GSuite productivity software (Docs, Sheets)

Salary and Benefits
$65,000 - $80,000 per year
* Auto-enrolment pension scheme
* 25 days' holiday plus bank holidays
* Life assurance
* Private healthcare cover
* Complimentary snacks and refreshments including fresh fruit

Working Conditions
The ideal candidate will have a keen interest in information technology, a strong background in software applications, and excellent communication skills. This is an office-centric role with flexible working hours and the option to work from home one day per week.

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