Customer Service Administrator

4 weeks ago

St Albans, United Kingdom Red Door Recruitment Limited Full time

An ambitious, dynamic, company who are based minutes from the town centre are looking for a Customer Service Administrator to join their team. Branding is at the heart of everything they do, and they have a lot of fun along the way

They have a commitment to be honest, ethical, and fair, encouraging an open safe and supportive environment.

This is an exciting opportunity to be part of a rapidly growing, ambitious company, working alongside the small but expanding team of people.

**What’s in it for you?**
- **Salary: Up to £25-£30k**:

- **Hours: Monday to Friday, 8am-4pm/8.30am-4.30pm or 9am-5pm**:

- **After probation they offer 3 days in the office and 2 days at home**:

- Breakfast, snacks, and great coffee all free
- A very sociable culture with fun nights out
- 25 days holiday which rises with length of service up to 28 days
- Bupa after 3 months
- Pension

**Key responsibilities**:

- Providing excellent customer service to all customers (both internal and external)
- Processing International and Domestic Sales orders received daily
- Resolving all sales order queries, escalating these when necessary to your line manager
- Controlling invoicing procedure daily
- Maintaining a close relationship with the Inventory team and external warehouses to ensure stock is available to fulfil all orders on a daily basis and notifying customers accordingly
- Ensuring that all orders are routed and picking lists are forwarded to external warehouses for dispatch
- Advising the sales account managers of customer shortages, as well liaising with our customers to resolve any issues
- Working closely with the Finance Team to set up new accounts, pricing, delivery and ensuring credit accounts opened and pro-forma invoices are paid prior to shipment
- Raising export and import documentation as necessary
- Solving issues with haulers and couriers
- Investigating credit queries and raising credit notes against customer claims where required
- Contributing ideas for profit improvement, cost reduction, system and procedure development

**What they are looking for**:

- At least 2 years sales order administration experience, ideally gained within the food industry
- Maintaining a professional and constructive relationship with customers
- Numerical
- Analytical
- People influencing
- Strong written and verbal communication skills
- Intermediate IT skills including Excel
- SAP experience would be advantageous

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

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