Receptionist/facilities Coordinator

3 weeks ago

Derby, United Kingdom Mi Hub Ltd Full time

**Job Overview**

This role is to support the business within the customer experience environment on a daily basis.

Acting as the first point contact anyone has with our business, whether face to face or by telephone, this role will provide a friendly, professional and helpful welcome.

You will be responsible for maintaining a high level of customer service to internal and external customers. Your key areas of accountability will include the smooth running of our reception area, answering and directing of telephone calls accordingly and dealing with any inbound / outbound deliveries, as well as the co-ordination of facilities around the building.

**Key Duties and Responsibilities**
- Provide excellent service and support to all internal and external customers over the telephone and in person
- Answer incoming calls to the main phone line, directing calls or taking appropriate messages, ensuring these are share in a timely manner.
- Act as host to any visitors to the building including setting up meeting rooms, arranging buffets, coordinating parking etc.
- Issuing visitor passes and explaining visitor H&S guidelines with regard to moving around the building and evacuation.
- Co-ordinate and manage internal and external post / deliveries on a daily basis
- Ensuring the reception area is kept tidy and presentable
- Maintaining a comprehensive list of car registrations for the business
- Responsibility for running a Tensor attendance report in the event of an evacuation and coordinating with the fire marshals
- Day to day co-ordination of facilities within the building including but not limited to:

- ordering and organisation of general cleaning materials and stationary
- support of meeting room management
- Assisting the customer services team during peak periods.
- To be professional at all times, escalating any issue or potential issue to your line manager immediately.
- Health and Safety Representative for the Castle Donington site - being the first point of contact for any safety concerns on site, escalating any concerns to the Facilities Manager (if the rep is not that said person). Group Health and Safety Advisor has overall responsibility for Health and Safety across the business.

**Knowledge, Skills and Experience Required**
- A professional demeanor and good telephone manner
- Have the ability to communicate effectively
- Good time management skills
- Embraces and is adaptable to change
- Be able to think outside the box to help improve daily processes
- Be able to multi-task and meet deadlines
- Work calmly under pressure
- Be able to follow projects through and follow up where necessary
- Have a great attention to detail
- Experienced receptionist
- Previous facilities coordinator experience

**Life Working at Mi Hub - What we can offer you**

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.
- Mi Time Policy - minimum 2 days in the office, finish early on a Friday (3pm) and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office
- Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough we provide the ability once a year for employee to buy extra annual leave.
- 3x death in service life insurance scheme should the worst happen in your employment with us.
- Celebrating Service, we offer long service awards to celebrate continued employment.
- EAP covering support for mental health and well-being.
- Employee Engagement (survey or Mi Forum) - We care for your opinions.
- Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
- We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’.

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00 per year

**Benefits**:

- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: One location

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