Guest Services

2 days ago

Manchester, United Kingdom Residence Inn Manchester Piccadilly Full time

We are recruiting Night Guest Service Agents for our new Hotel opening team at Residence Inn by Marriott, Manchester Piccadilly.

At Cycas Hospitality have a team of dedicated people that get to be their true selves so that they can deliver positively OUTRAGEOUS service We put people at the heart of everything we do and are looking to recruit friendly, spirited, outgoing individuals to join the team at our fabulous new Residence Inn Manchester Piccadilly

Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates Most rooms are suites with more living and working space, than you would find in any other hotel room, including a fully equipped kitchen in every suite Our guests (the Maximizers) want to Maximize their stay and we are here to help them do that, by offering grocery services, complimentary daily breakfast and of course all the places to be in Manchester and surrounding areas

We are recruiting a range of full time & part time positions.

**What will I be doing?**
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
- To have a full working knowledge of the reward programme and its benefits - taking every opportunity to enrol new members.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures.
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- To deliver a guest experience that is unique and brings the brand to life.
- To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
- To ensure Residence Inn values are implemented in hotel’s daily operations.
- To actively support other departments and take action when assistance is needed.
- To ensure that the whole of hotel operations run smoothly from the guest prospective.
- To have a full understanding of all systems and programmes e.g. MARSHA, Opera, Marriott’s Bonvoy programme.
- To display a pro-active and innovative approach to training
- Some Breakfast duties and Duty Manager activities may be included

**What we are looking For**:

- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- A good working knowledge of Opera PMS, and MARSHA is desired
- Previous work experience in hospitality is essential
- Strong people skills with great Teamwork

**What do we offer in return?**
- A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self
- A workplace with over 220.000 colleagues worldwide
- A family of associates with a work hard, play hard mentality.
- The best project you will ever work on is you So let us help you grow with our guidance and training possibilities.
- Feed your wanderlust with discounts in over 7000 hotels
- HSF Health & Perkbox membership.

Cycas Hospitality is a gift for any hospitality professional. Over the past 12 years we’ve created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

We are waiting to hear from you.

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