Complaints Administrator

4 months ago


Huddersfield, United Kingdom Paxman Coolers Ltd Full time

Reply to and process PAXMAN complaints.
- Complete complaint incident forms.
- Assist with returning equipment from hospitals and the PAXMAN network.
- Ensure the customer’s return area is maintained including carrying out decontamination of returned items and initial review of products.
- Complete returned equipment stock transactions on the stock system.
- Liaise with UK, US and International team following complaints.
- Maintain complaint logs.
- Assist with providing data for trend reports on customer complaints for relevant departments and monthly vigilance meetings.
- Complete regulatory review for all complaints received to determine any adverse events as per the risk-based approach listed in the PAXMAN quality management system.

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Huddersfield (required)

Work Location: In person



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