Customer Care
6 months ago
**Deluxe Beds **is a dynamic and well-established bed manufacturer committed to delivering exceptional customer experiences. We are currently seeking a motivated and tech-savvy individual to join our team as a **Customer Care & Tech Advisor**. This role will focus on addressing customer complaints with professionalism and efficiency while also actively contributing to the maintenance and enhancement of our administration processes through IT-related solutions.
Your main duties will include:
- **Customer Complaint Resolution**: Manage customer complaints, collaborate with various departments for effective resolutions, and ensure customer satisfaction.
- **Sales Administration**: Process orders and labels, following customer-specific instructions, and handle associated queries to streamline sales processes.
- **IT Solutions Integration**: Identify and implement solutions to enhance sales administration efficiency, utilizing IT tools, staying informed about industry trends, and addressing customer concerns.
- **Data Analysis**: Use analytics to identify customer complaint trends, propose proactive solutions, and generate reports for management review on feedback and IT-related process improvements.
- Previous experience in a customer service or sales role (minimum 2 years)
- Excellent phone etiquette (essential)
- Excellent written and spoken communication skills (essential)
- Advanced Computer/IT literacy (essential)
- Relevant IT qualification and experience (preferred)
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer support: 2 years (required)
- IT support: 2 years (required)
Work Location: In person
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