Student Enquiries Officer

3 weeks ago


London, United Kingdom University College London Full time

**Ref Number**

B01-04066

**Professional Expertise**

Student Well-being and Registry

**Department**

Vice-President (Operations) (B01)

**Location**

London

**Working Pattern**

Part time

**Salary**

£34,605-£39,980

**Contract Type**

Permanent

**Working Type**

On site (> 80% of working time)

**Available For Secondment**

No

**Closing Date**

15-Feb-2024

**About us**:
UCL Student Support and Wellbeing Services (SSW) provides information, advice and welfare support for all registered students, including delivery of related student events. The Student Enquiries Centre Team has been awarded the Customer Service Excellence Accreditation, recognising that the customer service the team provides is of an exceptional standard. The team comprises customer care professionals who provide information, advice and support to all registered students.

**About the role**:
The Student Enquiries Officer is a customer-focused role providing comprehensive advice and guidance to students and the wider UCL community. You will support students via a range of service channels including in-person support at our enquiries desks, responding to telephone calls and online enquiries via our enquiry management system, askUCL. The primary work location for this role will be the Bloomsbury site, however, you will be expected to travel to UCL East.
- Please use the cover letter upload option to tell us how you meet the criteria set out in the person specification._

The job description and person specification can be accessed at the end of the page.

**About you**:
We are seeking an individual who is passionate about providing exceptional customer care. You must be proactive, solution-focused and have excellent attention to detail. Additionally, you will have a proven ability to communicate effectively, work well within a team and have experience of working in a fast-paced environment.

**What we offer**:
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance

**Our commitment to Equality, Diversity and Inclusion**:


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