Student Relations Officer

2 months ago


London, United Kingdom Adecco Full time

**Student Relations Officer**

**Location**:Canary Wharf

**Salary**: £14.00 per hour

**Duration**:ASAP - 6/8 weeks (high potential of being extended)

**Working pattern**:9.00am - 5.00pm / 35 hours per week

**Contract type**:Temporary

Adecco are currently recruiting for a **Student Relations Officer** to join a prestigious university based in Canary Wharf.

**Roles and responsibilities**
- Provide a student-centred, approachable and responsive student enquiry and support service to all University students and staff that is welcoming, helpful and meets our professional standards.
- Using all our contact channels, including Compass, face-to-face and telephone, ensure the accurate and timely delivery of information, advice and guidance to all students on a wide variety of student relations matters. Taking ownership of enquiries to ensurethey are resolved or escalated appropriately.
- Document all enquires and interactions appropriately, ensuring a clear record of interactions and steps taken to find solutions for accurate statistics and audit purposes.
- Recognise and refer complex enquiries to the appropriate University contact, whilst ensuring the student concerned receives a timely and appropriate response.
- Administer our appointments and booking systems to facilitate student access to specialist advisors and services as appropriate.
- Support the production of Gateway reporting including statistics.
- Support and deliver our integrated student induction, including planning, facilitating smooth running, timetabling and administration.

**Experience**
- Proven experience of delivery a high-quality service in a customer focussed support/service environment.
- Proven experience of delivering information, advice, or guidance.
- Experience of facilitating events and/or student enrichment activity such as delivering support, induction or learning sessions.
- Proven experience of working in a role where teamwork was key to effective service delivery

**Skills & Attributes**

**Demonstrable knowledge of one or more of the following areas in**:

- Student welcome and induction
- University information as relevant to students
- International students, including student life, visa and immigration
- Money finance and/or debt
- Student housing
- Planning or supporting events
- Academic policies and programme information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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