Student Relations Assistant

3 weeks ago

London, United Kingdom Adecco Full time

**Student Relations Assistant**

**Location**: Canary Wharf

**Salary**: £14

**Duration**:Starting on Monday 13th February - 6 to 8 weeks (high potential of being extended)

**Working pattern**:35 hours per week

**Contract type**:Temporary

Adecco are currently recruiting for a **Student Relations Assistant** to join a prestigious university based in Canary Wharf.

**Roles and responsibilities**
- Provide a student-centred, approachable and responsive student enquiry and support service to all University students and staff.
- Ensure the accurate and timely delivery of information, advice and guidance to all students on a wide variety of student relations matters.
- Recognise and refer complex enquiries to the appropriate University contact, whilst ensuring the student concerned receives a timely and appropriate response.
- Provide a welcoming and helpful service to students that meets our professional standards.
- Administer our appointments and booking systems to facilitate student access to specialist advisors as appropriate.
- Administer a logging system to ensure all enquiries and interactions are recorded and dealt with in an appropriate manner.
- Assist with the development of any student relations web pages, social media, communication mechanisms and promotional materials.
- Contribute to the development of a feedback loop from the students that enables the ongoing review of the suitability and success of the Gateway service.
- Contribute to the development and maintenance of FAQs and other student information sources.

**Experience**
- Proven experience of delivery a high-quality service in a customer focussed support/service environment.
- Proven experience of working in a role where teamwork was key to effective service delivery.
- Experience of dealing with complex information and providing guidance on this.

**Skills & Attributes**
- A positive and attentive attitude and approach to dealing with customers and working with colleagues.
- The ability to problem-solve and take ownership of enquiries and issues to reach a positive resolution.
- Decision making skills both to identify where issues need to be handed over or escalated, as well as identifying solutions directly.
- Demonstrable IT skills including proven competence in a variety of Microsoft Office packages.
- Ability to demonstrate attention to detail and accuracy.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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