Enquiries Officer

2 weeks ago


London, United Kingdom NSPCC Full time

**Strategy**:
**Enquiries Officer**:
**Strategy**:
**Enquiries Officer**:

- Home Open roles Enquiries Officer**Enquiries Officer**:
- Annually:

£19,838 - £22,362 plus £3,366 Inner London Allowance p/a
Region:

London
Location:

London - Weston House
Department:

Knowledge & Information
Vacancy Type:

Fixed Term
Working Hours Per Week:

35
Duration of Fixed Term:

6 months
Closing Date:

14 August 2023
- Enquiries OfficerWe have an exciting opportunity to join the NSPCC's busy **Knowledge and Information Service**, the UK's leading source of information on child protection and safeguarding.

Our **Enquiries Officer** assists in the smooth running of our highly regarded library and enquiry services, helping NSPCC staff and those working or volunteering with children to find and access information. You will look after visitors to our library in London; assist with issuing, renewing and returning library loans; photocopy journal articles and scan NSPCC reports; and help answer enquiries about our services. In addition, you will help with regular reporting on service performance and activities and gathering user feedback. Our Enquiries Officer also provides general administrative support, including assisting the Records and Archive team.

We're looking for someone with:

- Strong IT knowledge including experience of using Excel, Word, Outlook and ideally using a library management system or a similar database
- Great attention to detail
- A proactive and flexible approach
- A proven ability to work independently, as well as part of a small team.

This is a **temporary fixed term role for 6 months** covering maternity leave. You will be based in the NSPCC Library in London (Shoreditch) for a minimum of 3 days per week with the remainder of the week working from home.

The NSPCC's Knowledge and Information Service provides:

- a unique library collection and catalogue
- newsletters to help people working with children and young people stay up-to-date with the latest developments in safeguarding
- records management services and an organisational archive
- a website, NSPCC Learning, hosting a range of online information resources.

Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.
- Enquiries OfficerWe have an exciting opportunity to join the NSPCC's busy **Knowledge and Information Service**, the UK's leading source of information on child protection and safeguarding.

Our **Enquiries Officer** assists in the smooth running of our highly regarded library and enquiry services, helping NSPCC staff and those working or volunteering with children to find and access information. You will look after visitors to our library in London; assist with issuing, renewing and returning library loans; photocopy journal articles and scan NSPCC reports; and help answer enquiries about our services. In addition, you will help with regular reporting on service performance and activities and gathering user feedback. Our Enquiries Officer also provides general administrative support, including assisting the Records and Archive team.

We're looking for someone with:

- Strong IT knowledge including experience of using Excel, Word, Outlook and ideally using a library management system or a similar database
- Great attention to detail
- A proactive and flexible approach
- A proven ability to work independently, as well as part of a small team.

This is a **temporary fixed term role for 6 months** covering maternity leave. You will be based in the NSPCC Library in London (Shoreditch) for a minimum of 3 days per week with the remainder of the week working from home.

The NSPCC's Knowledge and Information Service provides:

- a unique library collection and catalogue
- newsletters to help people working with children and young people stay up-to-date with the latest developments in safeguarding
- records management services and an organisational archive
- a website, NSPCC Learning, hosting a range of online information resources.

Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.
- Create Alert Subscription
- Share this page- Key Documents- KISEnquiriesOfficerJD_July2023.pdf (1.14 MB)
- Enquiries Officer - Terms and Conditions.pdf (90.50 KB)
- Supporting Documents- Policy on storage handling use retention and disposal of DBS PVG and Access NI disclosures (227.92 KB)
- Our Benefits (1.50 MB)
- Recruitment of ex-offenders policy (268.33 KB)
- Safeguarding Statement


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