Course Support and Enquiry Officer

1 month ago


London, United Kingdom London South Bank University Full time

We require an enthusiastic, pro-active individual to become part of a team, based at the Southwark Campus, contributing to the day-to-day delivery of an effective and efficient service supporting course management including Course Boards, record maintenance and welcome and induction activities. The post holder will work with other Professional Service Departments to ensure the smooth running of the interruption and withdrawals processes of students, ensuring that all key stakeholders are informed of any outcomes.

**The skills and experience you will need to be successful**:
The post holder must have a strong customer-focused and professional approach for the student facing nature of this team and will be responsible for responding to students with student administration enquiries in a timely manner. Having knowledge of a student facing enquiry management system and having experience of triaging and responding to requests for information would be an advantage for this role. The postholder will ideally have experiencing of committee/meeting servicing and all tasks associated with this.

The post holder will have excellent organisational and administrative skills, meticulous attention to detail, an ability to prioritise workloads and maintain accurate records, meet strict deadlines and perform effectively under pressure.

**Details about the role**

We currently have 1 FTE (35 hours per week) position available as an ongoing/permanent post.

Please note that the University is operating a trial hybrid working model which means a mix of working on site and from home, with 3 days on campus and 2 days working from home. There will be some weeks where we would require staff to be onsite all week to support service delivery.

To view the Job Description and Person Specification - go to the attachments at the top of the advert (Right click and select 'open in new tab' option)

**Application process**

**Interview and assessment process**

It is expected that interviews will take place in person on 27th and/or 28th July 2023.

Please Note: The Job Reference # for this post is **REQ9141


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