Planner
6 months ago
Planner - Loudwater (hybrid) - Permanent
A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much-loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.
A bit about the role...
As a Planner with Costa Express, you will be part of a fast-paced planning environment, working for a team playing a pivotal role in the success of our Business. You’ll plan daily work for our field teams (Engineers and Brand Excellence Coaches) to ensure the coffee keeps flowing. Reporting to Planning Lead, your accountabilities will include
- Achieving of Service Level Agreements (SLAs) set to ensure machines are kept trading
- Ensuring all machines receive planned maintenance visits in line with annual requirement
- Clear and regular communication with your stakeholders, including our Engineers, Brand Excellence Coaches and Service Team Management
- Daily/Weekly reporting on Planning Team key deliverables
A bit about you
We want all our Team Members to thrive and to grow here at Costa and this is why our values are so important to us: Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role. Ideally (but not essential), experience in a planning role using either manual or optimised scheduling software
- Proven understanding of complex operational processes
- Report collation and writing
- Exceptional customer service skills
- Excellent communication skills, with experience in influencing stakeholders
- Strong MS Office skills
What we can offer...
We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:
- BUPA Healthcare and Babylon GP
- Costa Pension Scheme
- Bonus Scheme
- Group Income Protection and Life Assurance
- 50% staff discount in our equity stores, 25% staff discount in franchise stores
- Access to The Coca-Cola Company Share Incentive Plan
- 25 days Holidays
**Location**: Loudwater (hybrid working - 2 days in the office)
Costa Coffee is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.
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