Paragon Planner

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we'd like to make work a special place to be too. We're the UK's most loved bed retailer, so it's important our people feel the love as well. There's over 250 of us at our affectionally named 'Bedquarters' in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We're super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we've been making bedtimes better since 1985, with no signs of hitting the snooze button. We're owned by the world's largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You'll even get a guided tour when you join - that's part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that's a lot of Zzzs.

So if you're bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.

We're looking for a new Paragon Planner to join our team based in Loudwater, Buckinghamshire. In this role, you will operate the Paragon planning system and create daily delivery schedules for the Delivery Service Centre Network. Monitor route compliance, where necessary update calibration and recommend timing amendments. Record and publish Paragon scheduling statistics daily including delivery type.

Ready to skip the snooze button and get stuck in? Here's a taste of what you'll be doing day-to-day...
- Plan and create Delivery Service Centre delivery schedules for the relevant day via Paragon planning software.
- Liaison with all Delivery Service Centres, Supply Chain and Customer Service functions
- Liaison between Aptean (Paragon Software Systems) reporting system issues & update requirements
- Ensure created schedules are efficient, robust, and feasible.
- Prevent the unnecessary use of contractors, maximise own fleet utilisation.
- On delivery day ensure all Paragon routes are allocated to Dreams vehicles and published to Fleet Controller for GPS tracking
- Using Fleet Controller continually assess the calibration of the routes created, regarding both delivery duration and overall duty.
- Update and maintain Paragon scheduling templates (Master Date, Routing Data, Paragon Checklist and Resource Upload file)
- Action feedback from DSCs to update Paragon to all local environment changes, i.e., road network calibration.
- Production and analysis of all weekly and daily reporting (Scheduling Statistics, Delivery Type)
- Update & maintain Paragon data archive for use with ongoing reporting (Delivery / Assembly Time and Road calibration)
- Answer telephone enquiries from customers, suppliers, stores and Bedquarters
- Accuracy of work is crucial to the role, with 100% accuracy expected over time.
- Support and contribute to department initiatives and drive performance.

**This is the type of person we're dreaming of**:

- Excellent PC skills, including Microsoft Office suite with the ability to produce written reports and manipulate data.
- Ability to create & maintain multiple spreadsheets, identify issues and implement resolutions.
- Understanding of Fleet operations & costs
- Tenacity and resilience
- Excellent organisation, prioritisation, and administration skills with a focus on attention to detail
- Ability and confidence to build relationships across all levels of the business.
- Excellent telephone manner and verbal and written communication skills
- Works well under pressure with common sense approach
- Self-driven and motivated with the ability to use own initiative.
- Ability to work in a team as well as an individual.
- Good time management skills

**In your dream role, you'll also receive**:

- Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
- Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: You'll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
- Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service.
- Hybrid working: Whether you're an early bird or night owl, we trust you to work your hours responsibly to suit you