Customer Service Administrator
2 weeks ago
On behalf of our manufacturing client in Middleton, we are looking to recruit a Customer Service Administrator to commence work immediately on a permanent contract.
Salary - £25,000 - £30,000k D.O.E.
- 2pm.
As a Customer Service Administrator, you will be responsible for the complete lifecycle of the companies repair services, ensuring customer satisfaction and providing professional support.
Key Responsibilities - Managing the end-to-end process of repairs, including creating service requests, generating quotations, confirming sales orders, preparing service reports, overseeing shipping activities, and handling invoicing.
- Delivering exceptional customer support, promptly addressing inquiries and concerns in accordance with our company guidelines.
- Acting as the main point of contact for customers at the Middleton site, serving as the interface between them and the client’s organization.
- Attending regular meetings with customers to maintain strong relationships and address any specific needs or requirements.
- Collaborating with other departments as needed to seamlessly manage the workflow of repairs, ensuring efficient communication and coordination.
- Utilizing internal tools such as Oracle, Hart, Improve, Cinnamon, Excel Planning sheets, and IOTRAINS to carry out your administrative tasks effectively.
- Verifying the accuracy of data received from customers, such as RMA request forms and purchase orders.
- Coordinating with the clients other service sites and agents from an administrative standpoint, managing status requests and purchase orders/sales orders.
- Any other duties as requested by Management.- An up to date CV.
- Excellent IT, written & verbal communication skills.
- Preferable experience within export.
- Fluency within a second European language ( French, Spanish, German or Italian ) is preferable but not essential.
- Previous experience working within a manufacturing, production or technical based role.
This a fantastic opportunity to join a progressive, forward thinking and dynamic company that takes a real interest in the training and development of its staff.
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