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Customer Service Advisor
7 days ago
We are looking for a confident individual with a passion for customer service, who has excellent communication skills and a strong ability to work effectively in a small team to provide high levels of customer service direct to their customers.
Your role will involve:
- Answering incoming calls and Web Chats from internal and external customers.
- Taking ownership of customer queries and see through to resolution.
- Complete system actions on customer accounts.
- Processing data within internal systems when needed.
- Administration tasks where needed.
- Handling customer queries.
- Providing excellent customer service.
- Managing work to deadlines / SLA's.
- Achieving targets set.
Hours/Shift:
Hours:37.5 hours per week (9am to 5pm Mon to Thurs and 8am to 4pm Fri)
Location:
Middleton, M24 2HD
Contract type:
Temp to Perm (perm contract guaranteed after 12 weeks)
Salary:
£10.00 per hour
Key skills & experience:
- Computer Literate.
- Excellent Customer Service experience, with inbound phone experienced required.
- Able to communicate in a positive, professional and confident manner, with both internal staff and customers.
- Excellent organisational skills.
- Good knowledge of Microsoft office, with excellent knowledge of Outlook and Excel.
- Previous experience in an eCommerce role would be beneficial, but not essential.
- Excellent oral and written communication, especially English grammar.
- Professional manner
- Problem solving
- Positive attitude
- Administration and organisational skills
- Understanding of GDPR.
Salary:
£10.00 per hour
Benefits:
- Casual dress
- Company pension
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Work Location:
One location
Reference ID:
CUSTOMER SERVICE
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