Customer Service Advisor

7 days ago


Middleton, United Kingdom myrecruit Ltd Full time
myrecruit are looking for an experience Customer Service Advisor to join a well-known business in the E-Commerce sector. This is a 12 week temp to perm opporuntiy to join an established business close to Middleton Town Centre.


We are looking for a confident individual with a passion for customer service, who has excellent communication skills and a strong ability to work effectively in a small team to provide high levels of customer service direct to their customers.

The individual we are looking for should be flexible and happy to work in a busy office environment.

Your role will involve:

  • Answering incoming calls and Web Chats from internal and external customers.
  • Taking ownership of customer queries and see through to resolution.
  • Complete system actions on customer accounts.
  • Processing data within internal systems when needed.
  • Administration tasks where needed.
  • Handling customer queries.
  • Providing excellent customer service.
  • Managing work to deadlines / SLA's.
  • Achieving targets set.

Hours/Shift:

Hours:37.5 hours per week (9am to 5pm Mon to Thurs and 8am to 4pm Fri)

Location:
Middleton, M24 2HD

Contract type:
Temp to Perm (perm contract guaranteed after 12 weeks)

Salary:
£10.00 per hour

Key skills & experience:

  • Computer Literate.
  • Excellent Customer Service experience, with inbound phone experienced required.
  • Able to communicate in a positive, professional and confident manner, with both internal staff and customers.
  • Excellent organisational skills.
  • Good knowledge of Microsoft office, with excellent knowledge of Outlook and Excel.
  • Previous experience in an eCommerce role would be beneficial, but not essential.
  • Excellent oral and written communication, especially English grammar.
  • Professional manner
  • Problem solving
  • Positive attitude
  • Administration and organisational skills
  • Understanding of GDPR.

Salary:
£10.00 per hour

Benefits:

  • Casual dress
  • Company pension
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday
  • No weekends

Work Location:
One location

Reference ID:

CUSTOMER SERVICE

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