Customer Service Advisor

7 months ago


Middleton, United Kingdom Page Personnel Full time

Opportunity to work for a leading Retail company
- Excellent benefits

**About Our Client**:
Our client is a well established retail business based in Middleton, Manchester. They are currently going through a period of growth and are looking for Customer Service Advisors to join their team. Our client offers great career progression, competitive salary and excellent benefits.

Duties of the Customer Service Advisor will be:

- As a Customer Service Advisor you'll be supporting customers with queries
- Handling escalated complaints
- Problem and query resolution
- Process refunds
- Manage orders
- Ability to manage and prioritise workload

**The Successful Applicant**:

- To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
- Ability to work well under pressure.
- Experience in a customer focused role is preferable.
- Excellent verbal and written communication skills.
- Strong IT skills

**What's on Offer**:

- Competitive salary
- Generous holiday allowance
- Hybrid home and office working for the best of both environments
- Company social events, treats and rewards
- Enhanced annual leave entitlement
- Company sick pay
- Access to our Employee Assistance Programme to support you
- Staff discount on our fantastic products



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